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Harry Robinson Buick GMC

Fort Smith, AR

4.8
2,827 Reviews
We are a New Buick & GMC dealer selling all makes and models of preowned vehicles. We also provide GM Certified Service, Parts & Accessories. We also have a full-service Body Shop working on all makes and models and accepts all insurance. •Harry Robinson has the largest inventory of the premium brands Buick and GMC. •We also have the largest Pre-Owned selection in the River Valley. •We give you more in trade. •All of the knowledgeable sales professionals have been thoroughly trained by GM on the products we offer. •We score top in customer service both in sales & service. Remember service is a major part of the sale and for Harry Robinson it’s not just service, it’s certified service. Call, E-mail or come by and see for yourself!
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6000 South 36th Street

Fort Smith, AR

72908

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January 24, 2016

USED VECHICLE PURCHASE Purchased a used Land Rover for my wife. The overall transaction was very smooth. My trade was fairly priced, and we were able to agree on a final num More

by EXT2160
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jerry Corley, Michelle Stokes
Jan 25, 2016 -

Harry Robinson Buick GMC responded

Thank you!

January 24, 2016

Go Anywhere else I bought a truck for $14,500 cash and found 6 months later it had previously been totaled. I was neverade aware title wasn't branded or anything. They More

by Winn1987
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Durham
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Thomas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2016 -

Harry Robinson Buick GMC responded

Thank you for your feedback. I'll address each of the issues as you have listed. When we handled the title it was clean. If it had not been clean a disclosure would have been made to you, and it would have required your signature before purchase. Just as you had the vehicle registered in your name & didn't know. We saw the same title information you did and we didn’t know. We weren't aware there was an issue with the vehicle until you brought it to our attention, and we immediately began working on a solution that would help you. We were happy to trade you even for $11,000. (We actually gave you $12,000.) You're correct we had two staff members looking for a vehicle to suit your needs as we did not have any vehicles on the lot for $11,000. We looked for several weeks as you drove the vehicle, and were happy to keep looking until we found what you were looking for. You decided on a truck that was 6 years newer and had 46,000 miles less on it than the 2008. There are a lot of trustworthy dealerships out there. We’re one too, as it is our pleasure and the expectation on ourselves to always do the right thing. I don't think it can be argued that the right thing in this situation was to trade even for a $25,000 truck. We did what we could to help you, to make you happy, and to show you we were willing to do what it takes to keep you as a customer. It did not help us to have a manager and a salesperson searching for you a vehicle, to take your truck back and to try to sell a vehicle with a total loss title. The gentleman who bought your truck was made aware and signed the disclosure that I spoke to above, because we are honest with everyone in our dealings and would never hide something we knew from a customer. I'm sorry you're upset and glad for your feedback. We are always looking for ways we can help improve our customer’s experiences especially when something unforeseen as this comes up. Thank you. *I include this to give you peace of mind about the nature of the “total” (which sounds bad, I know I’d freak out too if I didn’t know the facts). It’s the professional opinion of our body shop manager that the total was from the cost of the repair as there was no structural damage to the vehicle, but there was a full new paint job. He believes it was hail damage.

January 23, 2016

Internet sales purchase I drove over 8hrs to purchase a vehicle from harry ronbinson, they did evrything they could to accompdate and make my trip as quick a turn around as p More

by Tschmi00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew Waack
January 23, 2016

Traded in an SUV and bought a used pickup It was an overall good experience. Our business was handled in a friendly, professional, and timely manner. The staff were all polite and helpful not More

by Blue Jimmy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Reese
January 23, 2016

Excellent experience Robert London, our sales rep was very friendly and helpful through the entire process. New or used, this is the place to buy. We are so happy with out More

by Jch3482
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert london
Jan 25, 2016 -

Harry Robinson Buick GMC responded

Thank you!

January 22, 2016

Sales Review Excellent buying experience with Jack Dean. He was respectful and patient. Jack listened to my needs carefully and didn't use any pressure tactics. Ov More

by Britnee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Dean
Jan 22, 2016 -

Harry Robinson Buick GMC responded

Thanks so much Britnee!

January 20, 2016

Service Patty Davis in customer service is great! She setup appointment time for me to bring my car in, the mechanic, Brian Hutson found the problem, the car More

by betty03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Mendenhall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Hutson, Patty Davis
Jan 21, 2016 -

Harry Robinson Buick GMC responded

Thank you!!

January 20, 2016

Excellent Dealership Deanna and Mart did an excellent job helping my husband and I get exactly what we wanted and made it fit within our budget! I would highly recommend t More

by Dbond
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mart, Deanna Thronburg
January 19, 2016

Finding a new car Thank you Jerry for all your help I appreciate all you did for me I love my new Buick encore I will tell all my friends More

by Carla1965
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Corley
Jan 19, 2016 -

Harry Robinson Buick GMC responded

Thank you & enjoy your new Buick!

January 17, 2016

Bravo ! Our experience was excellent. Jerry Corley was attentive and helpful. We appreciated how he provided information, researched our questions, and prov More

by happycustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Corley
Jan 18, 2016 -

Harry Robinson Buick GMC responded

Thank you.

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