Hassett Ford Lincoln Subaru of Wantagh - Service Center

one thing we have learned to do is trust, not only the Sales team but most important the Service Team. They have kept my 2011 and now 2018 Ford Escape running like Mint. Sales team but most important the Service Team. They have kept my 2011 and now 2018 Ford Escape running like Mint. More

As always, I have always had a positive experience with the Service Dept. at Hassett. They are professional in every way and have always addressed my concerns in an expeditious manner. the Service Dept. at Hassett. They are professional in every way and have always addressed my concerns in an expeditious manner. More

I went in for an oil change on a cold snowy day. I thought I’d be there a long time. It was the fastest oil change I’ve ever gotten. As always they are very nice there! thought I’d be there a long time. It was the fastest oil change I’ve ever gotten. As always they are very nice there! More

I brought my car in at the appointed time of 9am. Leaving the car. At no time was I told it would not be ready the same day. It was to be a 1-1/2 hour job. When I called at 2 pm I was told it was not yet bei the car. At no time was I told it would not be ready the same day. It was to be a 1-1/2 hour job. When I called at 2 pm I was told it was not yet being worked on and that the dealer was swamped and the car may not be ready the same day. This presented me with problems of picking the car up and having alternate means of transportation. When I told the person I was speaking to she said she was sorry. They then called me at 4:30 to tell me the car was ready obviously taking action after I told the agent I would go elsewhere in the future to buy and service my next Subaru. The idea of appointments and reservations is to have an adequate work force to complete those coming in for service otherwise “appointments” would have little meaning. The system needs work! This is my third time being disappointed in service at Hassett. The first time I was not told that I needed less than half a tank of gas when I come in til the day before service. The second time I was waiting on site while the service was being done and told several people who took in my car. But after waiting over 2 hours for a 30 min oil change I found out that they had not even started the work because they thought I was dropping the car off. After that incident I spoke with the service manager who promised “ improvements” I am afraid Hassett has a long way r to go! Gabe Rothauser More

Every one is very nice and helpful, Alex Balsamo is the best. Kim is also very nice when you make an appointment, we have been a customer for 25 years best. Kim is also very nice when you make an appointment, we have been a customer for 25 years More