Hawk Ford of St. Charles

So thankful to have had such friendly service & quick attention when making such a big decision! From my phone call, to pulling in the parking lot, & even follow-up questions after the test drive, great attention when making such a big decision! From my phone call, to pulling in the parking lot, & even follow-up questions after the test drive, great customer service!!! Sam was my salesman & had an excellent, friendly personality that made it easy to ask questions! Sam was always polite & patient to make sure I had everything I needed. Thankful to have purchased my car here! It’s a great feeling to feel like you’re family within the 1st 24 hrs! More

Just took ownership of our new Bronco. 641 days after placing our reservation. This is the 4th vehicle we have purchased from Zimmerman, now Hawk Ford. The 1st vehicle my family purchased 641 days after placing our reservation. This is the 4th vehicle we have purchased from Zimmerman, now Hawk Ford. The 1st vehicle my family purchased there was my mother's 1970 Thunderbird. Exceptional sales personnel (shout out to Bill Wackerlin, the top notch salesman) this type of service is what keeps us coming back! More

Came in for an oil change, two days later battery dies called hawk ford to ask if battery was checked during oil change it was and it passed. Spoke with manager and was told nothing can be done. I am disa called hawk ford to ask if battery was checked during oil change it was and it passed. Spoke with manager and was told nothing can be done. I am disappointed for being on a fixed income and being a faithful customer of yours and not getting the help. More

I'M VERY GRATEFUL WITH JEFF RECKARDS FOR HELPING ME THROUGH THE PROCESS OF BUYING MY NEW 2022 FORD EXPEDITION. HE WAS ALWAYS VERY CLEAR AND HONEST DURING THE PROCESS, UNLIKE OTHER DEALERS THAT TRY TO THROUGH THE PROCESS OF BUYING MY NEW 2022 FORD EXPEDITION. HE WAS ALWAYS VERY CLEAR AND HONEST DURING THE PROCESS, UNLIKE OTHER DEALERS THAT TRY TO HIDE THE FINAL NUMBERS/PRICE. HE ALSO EXPLAINED HOW EVERYTHING WORKS IN THE VEHICLE AND SHOWED ME ALL THE OPTIONS IT HAS. HAWK FORD IN GENERAL, HAS A GREAT CUSTOMER SERVICE. THE FINANCE PERSON ( I FORGOT HIS NAME, SORRY) WAS VERY NICE AS WELL. IN GENERAL, I AM VERY HAPPY WITH THIS PURCHASE AND THEIR SERVICE. THIS IS THE FIFTH NEW VEHICLE I PURCHASE IN THE LAST 14 YEARS, AND THIS TIME I HAD THE BEST CUSTOMER SERVICE EXPERIENCE BY FAR. THANKS AGAIN HAWK FORD AND JEFF RECKARDS; YOU GUYS ROCK... More

The salesman was very knowledgeable, friendly, and helpful. Bill took care of all our needs quickly. helpful. Bill took care of all our needs quickly. More

I was extremely impressed with how efficient and professional the service team was from start to finish. professional the service team was from start to finish. More

They lived up to their agreement on my new 2022 F150 that I ordered last October! I ordered last October! More

The staff is pleasant and very helpful. They made everything from scheduling to pick up easy. I would definitely recommend Hawk Ford to everyone. They made everything from scheduling to pick up easy. I would definitely recommend Hawk Ford to everyone. More

Great service team work. I would highly recommend your dealership and service department. Very clean facility. I would highly recommend your dealership and service department. Very clean facility. More

Good people who look out for the customer. Had a minor issue with my new bronco and they went out of their way to fix it Had a minor issue with my new bronco and they went out of their way to fix it More