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Hawk Ford of St. Charles

St. Charles, IL

4.7
2,806 Reviews
As a premier Illinois Ford dealer, we have a huge selection of new and used vehicles from which to choose. We offer Ford service & parts, an online inventory, and outstanding financing options, making Hawk Ford a preferred dealer serving St. Charles, Chicago, Geneva, West Chicago, Carol Stream, Batavia, Elburn, South Elgin, North Aurora, Bartlett, Naperville, Downers Grove, Barrington, Hoffman Estates, Schaumburg, Oswego, East Dundee, DeKalb & Plainfield area Ford buyers. Ready to set up a test drive? Visit our Chicago area Ford dealership in St. Charles, IL today!
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2525 E Main St

St. Charles, IL

60174

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Showing 2,805 reviews

November 12, 2021

1st time at new express oil change, didn't realize you should make appt so waited for sometime. More

by BON5MA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hertel
Nov 13, 2021 -

Hawk Ford of St. Charles responded

Thank you for the review! While appointments are not required at our Quick Lane, they do help with length of time to complete service. We hope to see you again for future service needs @ Hawk Ford in St. Charles!

November 12, 2021

Technician was very helpful with service, was taken care of in a timely fashion. Really appreciated the good service. More

by BILLEE810
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Hertel, Scott Cheperka
Nov 13, 2021 -

Hawk Ford of St. Charles responded

Thank you for the review! Glad you were taken care of within our service department. Please come back and see us for future service needs!

November 11, 2021

Quick and efficient service every time. Would recommend Hawk Ford to all of my friends More

by ERIN.BROWN6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Johansmeier
Nov 15, 2021 -

Hawk Ford of St. Charles responded

Erin, thank you for the review and recommendation! Come see us again for future vehicle sales & service needs!

November 11, 2021

Excellent communications. Work was performed on time and in a timely manor. The appointment was for 230pm and the work started at 231 pm. Great job. Friendly people. Would recommend to anyone. More

by POLSKI2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Quick lane team
Nov 13, 2021 -

Hawk Ford of St. Charles responded

Thank you for the review and recommendation! Glad to hear our communication from our Quick Lane team met your expectations and that the work was complete in a timely manner. Please come back and see us again for future vehicle sales & service needs!

November 11, 2021

Very knowledgeable and courteous staff. It is a pleasure to know my Ford Edge is maintained by a professional staff! More

by GDABEL1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2021 -

Hawk Ford of St. Charles responded

Thank you for the review! So happy to hear about your positive experience with Steve in Service! Please continue to bring your Edge in for future vehicle service needs.

November 10, 2021

I needed to take my truck in to have the PCM software updated. I was in and out in less then 30 minutes with the service comleted and the truck washed. I've always had great service at Hawk which is why More

by GM62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2021 -

Hawk Ford of St. Charles responded

Thank you for the review! So happy to hear that your service was completed in a timely manner! Please continue to see us for future vehicle service needs.

November 10, 2021

Eric S. is by far the best salesman I have ever dealt with at any dealer. More

by HATCHMASTERS3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Wackerlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Sakumoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2021 -

Hawk Ford of St. Charles responded

Thank you for the review! We think Eric is great too! Thank you for trusting us with your vehicle purchase & we hope to see you again for future sales/service needs.

November 10, 2021

Excellent buying experience! Sales staff are extremely knowledgeable and make the purchase process a fun experience. The entire staff at Hawk Ford are a pleasure to work with. More

by GDABEL1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Mohon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Reckards, Andrew Munson
Nov 11, 2021 -

Hawk Ford of St. Charles responded

Thank you for taking the time to review our dealership! So happy to hear that our sales team was able to make your buying experience so easy and enjoyable. We appreciate your business & we hope to see you again for all of your vehicle needs!

November 10, 2021

The buying process couldn't have been smoother. I did some of the financing paperwork before I even got to the dealership and they had me in and out in a couple of hours. Chris was really easy to work w More

by LOUIS.BRYJA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Munson
Nov 13, 2021 -

Hawk Ford of St. Charles responded

Louis- Thank you for the review! Great to hear you will do business with us again and your buying process was smooth. We look forward to seeing you again for future sales/service vehicle needs!

November 09, 2021

Had to leave my vehicle due to wait time for out of stock parts. Service advisor was prompt in keeping me informed on the status. More

by irelandk4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
Nov 09, 2021 -

Hawk Ford of St. Charles responded

Thank you for the review & feedback. So glad to hear that you were kept informed of your vehicle status while it was in our service department. We appreciate your business & hope you come back and see us again for future vehicle service needs.

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