Hawk Ford of St. Charles

Thank you to the two gentlemen who took my truck and did the necessary oil change even though it was at the end of the shift and they were about to close. I had the most horrible day at work and I needed th the necessary oil change even though it was at the end of the shift and they were about to close. I had the most horrible day at work and I needed the oil change before my trip to MI on the weekend. They were very understanding and worked to get it done More

Trustworthy service department. I had several electrical issues but don’t speak “tech”. They walked me through the noted failures and had a clear plan to fix. Car was ready earlier than anticipated. issues but don’t speak “tech”. They walked me through the noted failures and had a clear plan to fix. Car was ready earlier than anticipated. More

Our check engine light was on. The service department quickly diagnosed the problem and made the needed repairs. We live far away and the guys were able to deliver us the car and save us driving an hour quickly diagnosed the problem and made the needed repairs. We live far away and the guys were able to deliver us the car and save us driving an hour to get it. More

I went to hawk Ford of St Charles and was very pleased with my whole experience. I was immediately greeted when I walked in and introduced to Kirk. Kirk was very friendly and informative my whole visit. K with my whole experience. I was immediately greeted when I walked in and introduced to Kirk. Kirk was very friendly and informative my whole visit. Kirk made sure i was comfortable with all the features of my new vehicle and helped set up my Ford pass app. I highly recommend Hawk Ford. More

Service was professional fast and convenient. Thank you for your excellent service to my car. I will be bringing my car back for all scheduled service needs. for your excellent service to my car. I will be bringing my car back for all scheduled service needs. More

Pressure free shopping experience.Bill and Chris were very helpful in the ordering process of my new 2022 f250 pickup. Would highly recommend them with purchasing a new vehicle. very helpful in the ordering process of my new 2022 f250 pickup. Would highly recommend them with purchasing a new vehicle. More

I had "The Works" done on a Monday late afternoon. I was in and out in record time even with a car wash. Friendly people! in and out in record time even with a car wash. Friendly people! More

I scheduled an appointment to have the back up camera recall notice completed. When scheduled I confirmed they had parts to perform the recall upgrade and I also confirmed again when I dropped my truck o recall notice completed. When scheduled I confirmed they had parts to perform the recall upgrade and I also confirmed again when I dropped my truck off at 9:00 AM. At 4:00 PM I called the dealer to learn the recall was not completed. The truck was completed the next day and I was not contacted as promised. When I went to use the truck to move some trailers around I learned the camera lines which show distance behind truck and line which follow ball no longer are present. The camera itself also randomly moves from standard view to magnified view to ball at trailer. It is not usable and I am out of town. I hope to work with a manager to resolve or might be best to try find another dealer to resolve. The oil was also changed the oil. The mileage written on the paper work did not match the trucks mileage, the mileage written on the oil change sticker advised to change oil in either 4300 miles or July 2027???? now I wonder if the incompetent technician put in the right oil? More

Good Dealership. From walking in to leaving the Quick Lane Everything was Great. The Service Adviser was very good and Knowledgeable about my Truck. The Waiting room was Clean. They put covers down on th Lane Everything was Great. The Service Adviser was very good and Knowledgeable about my Truck. The Waiting room was Clean. They put covers down on the floor seat and Steering Wheel. Good Job More

Jeff was amazing and so helpful. Would definitely recommend him to anyone looking for a car right now. Very personable & willing to help get us where we wanted to be payment wise despite the car & ch recommend him to anyone looking for a car right now. Very personable & willing to help get us where we wanted to be payment wise despite the car & chip shortage going on right now. More