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Hawk Ford of St. Charles
St. Charles, IL
2,786 Reviews
As a premier Illinois Ford dealer, we have a huge selection of new and used vehicles from which to choose.
We offer Ford service & parts, an online inventory, and outstanding financing options, making Hawk Ford a preferred dealer serving St. Charles, Chicago, Geneva, West Chicago, Carol Stream, Batavia, Elburn, South Elgin, North Aurora, Bartlett, Naperville, Downers Grove, Barrington, Hoffman Estates, Schaumburg, Oswego, East Dundee, DeKalb & Plainfield area Ford buyers.
Ready to set up a test drive? Visit our Chicago area Ford dealership in St. Charles, IL today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,786 reviews
September 02, 2020
I enjoyed my experience. I would buy another car here again. I had 2 surprises and 1 was fixed and the other is in the process of being fixed. I knocked 1 star off because my 2 surprises I was working on again. I had 2 surprises and 1 was fixed and the other is in the process of being fixed. I knocked 1 star off because my 2 surprises I was working on with Eric and Andrew, I wish they would call back more. I did most of the calling. Not a huge issue, but calls back are always appreciated. More
by Andrew DiMaggio
Verified Customer
September 01, 2020
Amazing family owned business. Friendly, no games, customer service as you should expect. Bought a new Explorer, they did not waste my time. When we had a misunderstanding they quickly acknowledged th customer service as you should expect. Bought a new Explorer, they did not waste my time. When we had a misunderstanding they quickly acknowledged their mistake and tried to correct. This is the place to shop. Very satisfied. More
by Explorer
September 01, 2020
Steve Staub was very professional and friendly. He kept me updated during the whole process and was very thorough. Outstanding service. He knows what he is doing and was informative of the process. He w me updated during the whole process and was very thorough. Outstanding service. He knows what he is doing and was informative of the process. He was very accommodating to my needs knowing that I two small children with me. More
by Ron V.
Employees Worked With
August 28, 2020
Vehicle fits our needs pefectly. Purchase went smoothly and vehicle was ready when promised. The sales people answered all of our questions promptly. our second pyrchase within a year! and vehicle was ready when promised. The sales people answered all of our questions promptly. our second pyrchase within a year! More
by TRAILON
August 27, 2020
We worked with salesman Jeff who was great. i would definitely recommend him to friends and family. He went above and beyond to gather stuff our my old car and has it ready for me when I arrive. definitely recommend him to friends and family. He went above and beyond to gather stuff our my old car and has it ready for me when I arrive. More
by LILJAX0315
August 26, 2020
I bought a car a year and a half ago 2015 Ford Escape Titanium 90,000 miles on it day later shocks went bad they said they had a miscommunication with parks department and they knew the shocks were bad a Titanium 90,000 miles on it day later shocks went bad they said they had a miscommunication with parks department and they knew the shocks were bad and he sold me a car anyway then the horn went out a week later did you want to pay for it gets fixed since I had a warranty they wanted me to pay for it so end up paying half of it which I didn't like and I took it in the windshield wiper in the back broke after it went through car wash which they said it was broken before tires I got the tires I took it to the Quick Lane and they said the tires were at 4% for 30 seconds and I told the manager manager said went talk to them new manager says tires are okay he said that is why I'm so your tires so I took a Discount Tire they said used tires are bad Colt Ford Hawk Ford they said know so I had to put out another $800 for tires would not recommend Hawk Ford in st-charles More
by BASSBUDDYBOB
August 26, 2020
Ken was amazing!! I came in looking for a car and Ken found a better car better fit for me and my job as a teacher❤️ found a better car better fit for me and my job as a teacher❤️ More
by HEATHERDSTOUT
August 26, 2020
Got a beautiful used vehicle from them. Most easy, quick, and painless experience I've ever had buying a vehicle! The AC went out a week after buying, but I brought it in and they put me in a brand quick, and painless experience I've ever had buying a vehicle! The AC went out a week after buying, but I brought it in and they put me in a brand new loaner car until it was finished. Couldn't be happier! More
by NIGHTSTER86
August 25, 2020
Kyle explained what the check up would involve which was helpful. It was all done under an hour and he had my car washed too. Thank you Service Department. helpful. It was all done under an hour and he had my car washed too. Thank you Service Department. More
by HUBBARD342
Employees Worked With
Kyle
