Hawk Ford of St. Charles

Contacted Hawk Ford regarding auto purchase was very fortunate to get in contact with Chris the sales manager. Most of the offer was reviewed over the phone. Arrived at the dealer, was assigned a salesm fortunate to get in contact with Chris the sales manager. Most of the offer was reviewed over the phone. Arrived at the dealer, was assigned a salesman. When buying a vehicle the devil usual.y shows up in the details, fortunately he was busy bothering some one at another dealer. This was the least stressful auto purchase ever experienced. Thanks to Chris ans Eric for exceptional service during our purchase. Thank you , More

All is good. Usually prompt. I like the review of the auto. No plan future service work on the basis of the report Usually prompt. I like the review of the auto. No plan future service work on the basis of the report More

I recently had my Ford F-350 serviced and wanted to recognize the excellent work of the service department. The staff was professional, helpful, and kept me informed throughout the process. Kathleen, w recognize the excellent work of the service department. The staff was professional, helpful, and kept me informed throughout the process. Kathleen, who works with the larger diesel trucks, was especially great to work with. Unfortunately, when I received the manufacturer survey, her name was not even listed as an option, which seems unfair given the level of service she provides. I was also pleased to see the future improvements being made to the service area. The addition of a coffee station for service customers is a welcome change. Customers had to walk to another area of the dealership for coffee, so this is a nice improvement to the overall experience. My one suggestion would be regarding customer feedback requests. After my service visit, I received both a phone call and this email asking for feedback. I am always happy to provide input, but receiving multiple requests for the same survey can feel excessive. Better coordination between phone and email follow-up would make the experience less intrusive while still giving customers an opportunity to share their thoughts. I have expressed this many times. Overall, the service department did an excellent job, and I appreciate the efforts being made to improve the customer experience. More

Timely professional service. No pressure sale. Got it done with delivery in my driveway. Chris and Gus were the best! If you want the best go to these guys. No pressure sale. Got it done with delivery in my driveway. Chris and Gus were the best! If you want the best go to these guys. More

Your service was great but your app leaves a lot to be desired. I had confirmation number even though I had not completed the required information on the app so when I arrive, they had no information abou desired. I had confirmation number even though I had not completed the required information on the app so when I arrive, they had no information about me.. the service writer said no problem. He would take care of me and get the project done as soon as possible. I was in and out of there in less than a half hour fantastic job really appreciate the speed and the reliability. Normally if I had gone to a Chevy or GMC department I would’ve wasted two hours. Just trying to get my oil change again thank you for your services. More

Reasonable maintenance rates, good competitive car rates, and loans. Service could be a tad faster with appointments, but still okay. and loans. Service could be a tad faster with appointments, but still okay. More

I couldn’t have asked for a better team between Nick and Andrew. I am extremely pleased with the service that I got and the attention they paid to my situation. I would use them again anytime. Great teamwo Andrew. I am extremely pleased with the service that I got and the attention they paid to my situation. I would use them again anytime. Great teamwork.!!!! More

The staff is great to deal with from the lady we dropped off with to questions for the mechanic. I will recommend everyone to hawk ford off with to questions for the mechanic. I will recommend everyone to hawk ford More

I absolutely love everyone who works here. This is my second car I’ve purchased at this dealership. They really care about you and do their best to make sure you’re happy and get what you need This is my second car I’ve purchased at this dealership. They really care about you and do their best to make sure you’re happy and get what you need. They give a personal touch, which is so helpful and stress free! More

Easy people to deal with. Not too much pressure. Very appreciative of our doing business with them. Not too much pressure. Very appreciative of our doing business with them. More