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Hawk Ford of St. Charles

St. Charles, IL

Overview
Employees
Reviews
Vehicles
4.7
2,782 Reviews
As a premier Illinois Ford dealer, we have a huge selection of new and used vehicles from which to choose. We offer Ford service & parts, an online inventory, and outstanding financing options, making Hawk Ford a preferred dealer serving St. Charles, Chicago, Geneva, West Chicago, Carol Stream, Batavia, Elburn, South Elgin, North Aurora, Bartlett, Naperville, Downers Grove, Barrington, Hoffman Estates, Schaumburg, Oswego, East Dundee, DeKalb & Plainfield area Ford buyers. Ready to set up a test drive? Visit our Chicago area Ford dealership in St. Charles, IL today!
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2525 E Main St

St. Charles, IL

60174

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Showing 2,782 reviews

March 29, 2023

Service manager was great. Very clean and very friendly staff. I appreciated their honesty and professionalism. More

by ANTHONYP9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
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Mar 31, 2023 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if you have any additional questions about services you received and thank you again for choosing Hawk Ford of St. Charles! .

March 29, 2023

The Service writer resolved an issue and took care of client expectations. Challenges sometimes arise and it's nice to see a quick resolution. thank you More

by PD6964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monique Case
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Mar 31, 2023 -

Hawk Ford of St. Charles responded

Hi, We are happy we could make your experience a positive one! Thank you for your business, we appreciate you as a Hawk customer!

March 29, 2023

Josh and Monque are the best. on your service desks.Thanks for all you Art. More

by HOUNDS1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monique Case, Steve Donovan
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Mar 29, 2023 -

Hawk Ford of St. Charles responded

Thank you for the review! I'm so glad to hear you enjoyed working with our staff! I noticed you gave us 1-STAR. Can you confirm if you meant to give us 1-STAR? I'll go ahead and send a request to update in case it was by accident. If there is anything I can do to assist you, or you have feedback regarding your recent service visit, please call Jessica Vida direct at 630-584-1800 ext. 830. Thank you, Jessica Vida, Manager Hawk Ford of St. Charles

March 29, 2023

As usual, I received outstanding service from a trusted source, and the sales staff made for a pleasant visit. More

by GARYSTEVENS49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rocio
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Mar 31, 2023 -

Hawk Ford of St. Charles responded

Hi, We are happy we could make your experience a positive one! Thank you for your business, we appreciate you as a Hawk customer!

March 29, 2023

We received great service at Hawk Ford. Our salesman, Eric was personable and knowledgeable. He answered all of our questions and followed up with us after purchase to ensure we were satis More

by Pkinsman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Sakumoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2023 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thank you for your business, we appreciate you as a Hawk customer!

March 27, 2023

the entire dealership was great to work with. They were able to make things happen and work with us on our unique situation and had all the paperwork correct. If Kirk was not working that day i n More

by JPFISTER1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Wackerlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kirk Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Kreatsoulas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2023 -

Hawk Ford of St. Charles responded

Hi, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! Thank you for your business, we appreciate you as a Hawk customer!

March 27, 2023

Excellent costumer service. Hawk takes care of all you request. Did a great job showing all the features of my new truck More

by Bart
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Andrew Kreatsoulas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Charter
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Mar 29, 2023 -

Hawk Ford of St. Charles responded

Hi, we are happy we could make your experience a positive one! Thank you for your business, we appreciate you as a Hawk customer!

March 25, 2023

Steve was fabulous! He kept us informed every step of the way… he was friendly and knowledgeable! Great experience! More

by LINDAWICKERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Donovan
Report | Print
Mar 28, 2023 -

Hawk Ford of St. Charles responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you for your business, we appreciate you as a Hawk customer!

March 24, 2023

The dealership did a good job taking care of the recall on my Ford Bronco. More

by DCMUTH0503
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
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Mar 24, 2023 -

Hawk Ford of St. Charles responded

Hi Don! Thank you for the review, glad to hear everything went great with the recall! We appreciate your business! Jessica Vida, Manager Hawk Ford of St. Charles 630-584-1800 ext. 830

March 24, 2023

I thought both the sales associate, Jim Pascente as well as the sales manager. Chuck Pezzuto did their best to make this a good experience for me. More

by BARBARA.SCHNEIDER2
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Chuck Pezzuto
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Pascente
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Mar 27, 2023 -

Hawk Ford of St. Charles responded

Hi Barbara, thank you for leaving such a great review and high star rating. Thank you for your business, we appreciate you as a Hawk customer!

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