Hawk Ford of St. Charles - Service Center

Very disappointing. Over the last 12 months I've had 4 oil changes with your dealership, 3 of them being mobile. 1st, was a mobile service. I requested a tire rotat Over the last 12 months I've had 4 oil changes with your dealership, 3 of them being mobile. 1st, was a mobile service. I requested a tire rotation with service at time of appointment. Technician didn't have a jack on the service truck. 2nd was a mobile service. Technician couldn't remove and punctured oil filter at time of service. Vehicle had to be towed in for repairs. 3rd was a mobile service. I requested a tire rotation with service at time of appointment. Once again the technician didn't have a jack on the service truck. 4th was in Quick Lane. Was quoted 40 minute wait time at time of appointment. Service time was 2 hours 20 minutes. Not very quick!! More

Kristy Swanson and her crew were both cordial and professional. Together with the Tech assigned to service my vehicle my recent service experience was truly top notch. professional. Together with the Tech assigned to service my vehicle my recent service experience was truly top notch. More

Having bought my last 3 vehicles from the same dealership and same sales professional, using a different dealership can be stressful. Hawk had exactly what I was looking for. They have a large inventory of v and same sales professional, using a different dealership can be stressful. Hawk had exactly what I was looking for. They have a large inventory of vehicles kept out back, search their website for what you’re looking for. They will pull up front anything you want to see and/or drive. Chris B from sales was real easy to work with. Knowledgeable and quick to respond to any inquiries. Chris also followed up after the sale to make sure everything was satisfactory. Andrew the sales manager handled the details of my sale. Very good communication, simple straightforward and smooth transaction. The service department took care of a few items following the sale. Josh from service was helpful. There was one minor hiccup after the sale, but the dealership stood behind their word and went above and beyond to make things right. In the end I am a very pleased with my experience at Hawk Ford and the entire team from Management to the Service Department. Thank you! More

Steve was great to work with and kept me up to speed during the work they performed on my car. Very happy with their service overall and happy to bring my car back there in the future. during the work they performed on my car. Very happy with their service overall and happy to bring my car back there in the future. More

Fast and prompt service they even came out to me and fixed the computer problem fixed the computer problem More

I scheduled a pick up of my vehicle and it was confirmed. The pick never occurred and I was notified by text message later in the day that the driver forgot to pick up my vehicle. No call from anyone at th The pick never occurred and I was notified by text message later in the day that the driver forgot to pick up my vehicle. No call from anyone at the dealership More

I wanted to provide some feedback on my recent visit. If I could give separate ratings, I'd give a 5 for the front desk and a 4 for the technician, which brings my overall rating to a 4. The staff at If I could give separate ratings, I'd give a 5 for the front desk and a 4 for the technician, which brings my overall rating to a 4. The staff at the appointment desk were excellent—efficient and friendly. My only issue, and the reason for the 4-star rating instead of 5, was with the technician handling my vehicle. It seemed like they were wasting a lot of time talking with other technicians instead of focusing on completing the work on my car. I believe an oil change, tire rotation, and general check-up shouldn't take more than 30-40 minutes, but I ended up being there for just over an hour. I understand that sometimes assistance is needed between colleagues, but I feel it would be more efficient to finish the task at hand and then address any questions or conversations afterward. Overall, the service was good, but there's room for improvement in managing time and priorities during the actual vehicle service. More

To have the mobile option for my service was spectacular! I appreciated the convenience and the follow-through from everyone I was in contact with! I would give this 10 stars if I could! I appreciated the convenience and the follow-through from everyone I was in contact with! I would give this 10 stars if I could! More

Steve was very friendly and professional made me feel like I was in good hands like I was in good hands More

Staff told me when my car would be ready, and then made sure I had it on time. Good group of people!! sure I had it on time. Good group of people!! More