Hawk Ford of St. Charles - Service Center

Steve communicated the whole time, and was very helpful through the process. He didn't overpromise, which I appreciated. Work seems to be completed correctly so far! through the process. He didn't overpromise, which I appreciated. Work seems to be completed correctly so far! More

The folks at Hawk Ford always provide great service. Steve is always helpful and keeps me up to date on what needs to be done to my vehicles. I recommend Hawk because they always care about their custom Steve is always helpful and keeps me up to date on what needs to be done to my vehicles. I recommend Hawk because they always care about their customers. More

Hawk ford has honestly been the best dealership I've been to. I had a horrible experience with Kunes out of sycamore. Hawk ford was a night and day difference. Everyone there is extremely friendly, knowled to. I had a horrible experience with Kunes out of sycamore. Hawk ford was a night and day difference. Everyone there is extremely friendly, knowledgeable and will go above and beyond to ensure to get the car you want! More

Hawk Ford has the best service dept in Chicagoland! Coning from a 44 year mechanic ( bus and truck ) . Retired Coning from a 44 year mechanic ( bus and truck ) . Retired More

Was able to get me in earlier than my appointment time! Very friendly, and provided great service. Very friendly, and provided great service. More

Oil change and 10k mile checkup was quick and easy! Very helpful team members and a comfortable waiting room. Very helpful team members and a comfortable waiting room. More

Very disappointing. Over the last 12 months I've had 4 oil changes with your dealership, 3 of them being mobile. 1st, was a mobile service. I requested a tire rotat Over the last 12 months I've had 4 oil changes with your dealership, 3 of them being mobile. 1st, was a mobile service. I requested a tire rotation with service at time of appointment. Technician didn't have a jack on the service truck. 2nd was a mobile service. Technician couldn't remove and punctured oil filter at time of service. Vehicle had to be towed in for repairs. 3rd was a mobile service. I requested a tire rotation with service at time of appointment. Once again the technician didn't have a jack on the service truck. 4th was in Quick Lane. Was quoted 40 minute wait time at time of appointment. Service time was 2 hours 20 minutes. Not very quick!! More

Having bought my last 3 vehicles from the same dealership and same sales professional, using a different dealership can be stressful. Hawk had exactly what I was looking for. They have a large inventory of v and same sales professional, using a different dealership can be stressful. Hawk had exactly what I was looking for. They have a large inventory of vehicles kept out back, search their website for what you’re looking for. They will pull up front anything you want to see and/or drive. Chris B from sales was real easy to work with. Knowledgeable and quick to respond to any inquiries. Chris also followed up after the sale to make sure everything was satisfactory. Andrew the sales manager handled the details of my sale. Very good communication, simple straightforward and smooth transaction. The service department took care of a few items following the sale. Josh from service was helpful. There was one minor hiccup after the sale, but the dealership stood behind their word and went above and beyond to make things right. In the end I am a very pleased with my experience at Hawk Ford and the entire team from Management to the Service Department. Thank you! More

Kristy Swanson and her crew were both cordial and professional. Together with the Tech assigned to service my vehicle my recent service experience was truly top notch. professional. Together with the Tech assigned to service my vehicle my recent service experience was truly top notch. More

Steve was great to work with and kept me up to speed during the work they performed on my car. Very happy with their service overall and happy to bring my car back there in the future. during the work they performed on my car. Very happy with their service overall and happy to bring my car back there in the future. More