Headquarter Honda

Worst dealership in central Florida I went to this dealership yesterday because I am in the market for a new car. When I first pulled up Leon Was there and greeted me and my mother as we I went to this dealership yesterday because I am in the market for a new car. When I first pulled up Leon Was there and greeted me and my mother as we got out of the car and asked if we needed help finding something. I explained that I was in the market for a new car and had asked to see where the remaining 2015 lineup is. I then said that I wanted a 2015 LX but like a car salesman would he kept trying to push me into an EX. He then asked me to read the price of the EX then took me to the only 2015 LX in the row and made me read off the price to him as if I were a child in school reading aloud from a textbook to the rest of the class. Then when I tried asking him if there was a discount on the car seeing as it's the previous year he kept trying to say that it was the sticker price on the car. Then he asked me 4 times over and over "So am I hearing this right, you want an accord with substancial savings? 4 times like a broken record, then he pulls my mother into it asking her the same question. He then has the audacity to drag us over to the used cars and proceeds to make me and my mother read off the vehicle description and the price out loud to him. When I told him I don't like gold he became even more of a condescending clown, he brings us over to another used accord to which I told him I don't want used. He then said "Well I have shown you all my options, take me to what you want." I'm sorry but he's the salesman, I shouldn't have to do the work for him. I told him what I wanted and he didn't want to show me. I will never come back to this place EVER again. I have been treated like crap here several times. I've never felt so belittled in my life. In my opinion Leon needs to re think his career choices and he needs to learn that it's not okay to make customers feel like $hit. More

WOW! Truly Exceptional Customer Service! Thank you Headquarter Honda I have nothing, but Great things to say about my car buying experience. From start to finish everyone was super, friendly Thank you Headquarter Honda I have nothing, but Great things to say about my car buying experience. From start to finish everyone was super, friendly, fast, haggle free, and best of all I never set foot at the dealer. Yes! The entire process was done online, phone, text, and my beautiful 2016 Honda Accord Sport “Marino Red” was delivered to my place of work. A special thanks to Tom Maier, Tony Angle, Chris Cutting, Larry Parmer, but especially to Joey Herman. Joey kept me updated every step on the way, when the vehicle arrived to the dealer, when it was washed, when the accessories where installed, send me over 18 pictures of my new car, definitely keep me excited about buying my car, when he left Headquarter Honda to delivery my new Honda, provided ETA, and an awesome vehicle presentation at the time of delivery. Joey showed the upmost level of professionalism and truly knowledgeable. I highly recommend Headquarter Honda, and Joey Herman. More

Completely dismissed by Mr. Matt Neusch I had an unbelievably terrible experience at Honda Headquarters in Clermont on the evening of October 10th. I’m an individual buyer hoping to be a fut I had an unbelievably terrible experience at Honda Headquarters in Clermont on the evening of October 10th. I’m an individual buyer hoping to be a future owner of a used Acura ILX. After countless hours of online shopping and driving to dealerships, I drove 1.5 hours to the dealership to inquire about a used Acura that I was very interested in. Sales director Matt Neusch successfully offended and disrespected my mother and I on behalf of the establishment. Everyone from online sales (Danielle and Chris) and Leon Miller (sales) were very helpful. Everything changed when the most unprofessional sales director came into the picture. Matt Neusch, who should be a role model for the sales consultants and set an example of how to treat customers, was completely out of line. Before we even got to the point of hearing a baseline price or value of my appraised trade-in, we were told that we could not be helped. Not only did Matt say “I can’t help you” and dismiss us as potential buyers, but he began to walk away from us and refused to spell his last name when asked. I work in the medical field and I deal with absurd personalities daily, but I have never been so offended in my life. It's truly unreal how horrendous the treatment was by this particular sales director at Headquarter Honda. It’s inexcusable for one of your employees to treat people like that. *Future customers: If you come into contact with Matt Neusch, good luck! He is very rude and unprofessional. More

better than I could have hoped for...the process went just f Glen was the original salesman and partnered with his team and negotiated a price. I was glad that when I came to dealership after multiple hours of d Glen was the original salesman and partnered with his team and negotiated a price. I was glad that when I came to dealership after multiple hours of driving from tampa,FL that I didn't not have to haggle and the price of the car remained the same after the drive...when I arrived to dealership it was already later in the evening and santana was the salesman at this point and he was very nice efficient with our time. And to wrap up our experience Eddie did the final paperwork and again he was also very nice and was also very efficient with our time due to us being tired and still had a couple hour drive back to tampa,fl. Overall, the experience was very pleasant and I was also surprised to here about how green the store is. I would absolutely recommend headquarter Honda to any family or friend to buy their next vehicle. Esta bein More

I love this place In November of 2014 I was driving a 2002 Nissan Xterra. It was paid for and it began leaking oil. I was on my last leg with this truck. Capital One A In November of 2014 I was driving a 2002 Nissan Xterra. It was paid for and it began leaking oil. I was on my last leg with this truck. Capital One Auto finance company reached out to me and sent a flyer about the deals that they had and how much they were willing to finance me for. The only catch was I had to look for a vehicle at Headquarter Honda. After a visit to their website, I had already fixated on the vehicle that I would test drive and take home. On black Friday I decided that I would go down and try my luck. Upon arrival Leon Miller greeted me with a smile and was more than willing to get me in the car that I wanted. Needless to say I rode home in a 2012 Honda Pilot, the vehicle that I had researched. After 8 months of driving this awesome vehicle, I realized that putting gas in this truck was sucking me dry. The payments were ridiculous, due to my poor credit, and the car really wasn’t what I wanted as far as features are concerned. I called Headquarter Honda to see if they could help me and they assured me they could. So I of course researched my options prior to arrival. I again used Leon Miller as my go to person, especially because he was so helpful the first time around. I test drove the car and it was great. The only thing is that the vehicle had been in a minor accident. So we sat down to do the paperwork and again the payments were going to be high because of my credit. Leon came back and said unfortunately the bank said since the car had been in an accident that they weren’t going to finance it, in the back of my mind I was glad because I really didn’t like the color of the car. He then said good news is that the finance company said that they would however, finance a new car. I was elated. I’ve never owned a brand new car. At the end of the deal I walked out with a cheaper car payment and a brand new car. Leon is the best. He really cares about what the customer wants. He has the customer’s best interest in mind. Because of him, I will continue to be a devoted customer. I would definitely recommend Headquarter Honda to a friend. Thank you Headquarter. More

Great Experience I call Michelle Saturday morning to secheduled a test drive. I arrived at the dealer the car was reserved for my test drive no waiting. Corey my sales I call Michelle Saturday morning to secheduled a test drive. I arrived at the dealer the car was reserved for my test drive no waiting. Corey my salesperson was great easy to talk with and vary knowledgeable and honest. Mark the finance manager was also great. I have never had car purchase experience close to this. Quality operation and treated with the ultimate respect! Thanks More

One sales rep's trash is another sales rep's treasure! After having the worse sales rep ever we were led to Corey who was just AMAZING!!! I had no questions and no doubt in my mind after he told me all I n After having the worse sales rep ever we were led to Corey who was just AMAZING!!! I had no questions and no doubt in my mind after he told me all I needed to know and more! And he gave me a great price on my new car as well! Corey gets 5 stars! More

Goodbye to a CRV, Hello to a Lexus We have been coming here for service on our 4 Hondas since moving here last year. Always happy. Knew when our lease was ending we would return it as H We have been coming here for service on our 4 Hondas since moving here last year. Always happy. Knew when our lease was ending we would return it as HQ has an incentive that other dealers don't. Being credit challenged we weren't sure what we would be able to purchase but with the help of our salesman, Mike J and patient financing, Tony, we found a car within budget and an excellent fit for our family. Thank you for making our first purchase at a new Honda dealership easy and we look for many years together! More