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Heiser Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
7,474 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,474 reviews

March 05, 2024

Excellent service and very personable, polite and professional service. Everyone was polite. The environment was clean and comfortable. More

by CAC722
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
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Mar 06, 2024 -

Heiser Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 05, 2024

Very professional and helpful with what is really required Professional and helpful On time Effective More

by CJDAMD
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
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Mar 06, 2024 -

Heiser Toyota responded

Thanks for sharing your thoughts about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 05, 2024

Great service Great service. Every one at the dealership is very helpful and friendly Really More

by JENNY.CALHOUN10
Purchase Time
Recommend Dealer
Yes
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Mar 06, 2024 -

Heiser Toyota responded

Thanks, Jenny, for sharing about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 05, 2024

They didn't take the plastic off the seat and didn't put a sticker with the date on the window. More

by MCSBA23
Recommend Dealer
No
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Mar 09, 2024 -

Heiser Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 05, 2024

Vehicle in for transmission issues. Could not duplicate issues. Trans fluid svc. due. Differential fluid svc. due. Svcs. authorized & performed. Paid $575 for the two services. Transmis More

by 101PFDR
Recommend Dealer
No
Employees Worked With
Tom Lowther
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Lowther
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Mar 09, 2024 -

Heiser Toyota responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 05, 2024

Everyone was responsive and professional, and I didn't feel pressured to buy any add-ons or extra services when offered More

by magriffin
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Roger Droukas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Droukas
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Mar 05, 2024 -

Heiser Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

March 04, 2024

Al was wonderful to work with! He was very knowledgeable, friendly and made me feel comfortable through my entire buying experience. Highly recommend! More

by Tatiana
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2024 -

Heiser Toyota responded

Thank you so much for your kind words, Tatiana, and for taking the time to leave us this wonderful feedback! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

March 04, 2024

Overall great Overall Lorri was genuine about helping us find the right car. She was not pushy or looking to make the sale. More

by jimmykavang
Recommend Dealer
Yes
Employees Worked With
Lorri Aiono-Dimoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lorri Aiono-Dimoff
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Mar 04, 2024 -

Heiser Toyota responded

Jimmy, Thank you so much for choosing Heiser Toyota! Please let Lorri or our team know if we can be of any more assistance! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

March 04, 2024

Make sure you go so James, Had the best dealer experience with him! Thanks again James More

by tylerasigmund
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Hicks III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colt Grandstaff
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Mar 04, 2024 -

Heiser Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with James to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

March 03, 2024

You have a GREAT repair department. The guys are hardworking and great!! I just wish more was covered by the warranty that you buy extra. You have a fantastic service area!! More

by theidi372
Recommend Dealer
Yes
Employees Worked With
You need to carry more repairs on your warranties.
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Mar 03, 2024 -

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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