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Heiser Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
7,467 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,467 reviews

February 23, 2024

Just purchased another new vehicle from Heiser! Great experience all around! Everyone was very helpful and friendly from sales to finance to service!! More

by LINDA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Hicks III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorgo Ndina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2024 -

Heiser Toyota responded

Thank you, Linda, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

February 22, 2024

It was a great experience and Jordan was a great help and getting me the car I wanted would recommend him to other friends and family. More

by Ka’Vonna
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Christian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colt Grandstaff
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Feb 22, 2024 -

Heiser Toyota responded

Here at Heiser Toyota, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience with Jordan, and it was a pleasure having you at the dealership. We appreciate your review! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

February 22, 2024

Wonderful that's why they were busy ! Very accommodating in less than good weather conditions More

by brian.benedum
Recommend Dealer
Yes
Employees Worked With
Colt Grandstaff, Colt Grandstaff
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Feb 22, 2024 -

Heiser Toyota responded

Thank you so much for choosing Heiser Toyota, Brian! Please let us know if we can be of any more assistance! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

February 22, 2024

Great service, friendly people and I appreciate that they aren't pushing you to have something done with your vehicle at that moment. I like going to Heiser because the people working there have knowledge of More

by LMJOHNSON1882
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Miszewski
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Feb 23, 2024 -

Heiser Toyota responded

Thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 22, 2024

James Hicks is an awesome person and a great Salesman. I have purchased two cars from him and he is my first call when I need a car. James is an honest, straightforward guy and that's the kind of person I More

by KTEL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pat Pomeranz
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hicks III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 22, 2024 -

Heiser Toyota responded

Thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad Jakub, Pat, and James were able to help, and we hope to see you again! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

February 21, 2024

They sold me a car that had lot of problems Will not recommend anyone to Heiser More

by JOHNSONALICEMARIE
Recommend Dealer
No
Employees Worked With
Peter Miszewski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Miszewski
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Feb 23, 2024 -

Heiser Toyota responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Jessica Phillips General Manager 414-586-7155 jphillips@heiser.com

February 21, 2024

In for routine service on car under service agreement. This trip was fine, but raised some questions about what is the actual term of my plan that remain unresolved. More

by NANCYMARTIN2006
Recommend Dealer
Yes
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Feb 21, 2024 -

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, Nancy, feel free to contact us at your convenience. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 21, 2024

It was helpful, only place I take my car I will continue to take my car to Heiser Toyota More

by SAFFOLDKATRINA
Recommend Dealer
Yes
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Feb 21, 2024 -

Heiser Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Katrina, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 21, 2024

Darin was easy to work with, and everyone at the dealership was pleasant and helpful. More

by ray.taylor3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colt Grandstaff
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Feb 21, 2024 -

Heiser Toyota responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Heiser Toyota are glad to have you as a customer. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

February 20, 2024

It was good. Thank you I was seen on time and everything went well. The service team suggested two services that I approved. More

by SEJPATEL81
Recommend Dealer
Yes
Report | Print
Feb 20, 2024 -

Heiser Toyota responded

Thank you for your business and this service review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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