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Heiser Toyota

Milwaukee, WI

4.7
7,493 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,493 reviews

March 04, 2025

Heiser has a friendly staff that works together to ensure real customer satisfaction. Highly recommended for more reasons than one. Alex, our sales rep, was extremely helpful along the buying process from st More

by bryanmack3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorgo Ndina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2025 -

Heiser Toyota responded

Thank you, Bryan, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Alex and Jorgo here at Heiser Toyota. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

March 03, 2025

It is a friendly place compared to where I bought the truck i just dont get a good deal when I buy a truck at heifer overall a nicer, place where I actually talk to the manager about his Mexico vacati More

by richardzahorik08
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
3.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Miszewski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Lowther
4.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Gong
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Jenkins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wemmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Cameron
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Foti
Mar 03, 2025 -

Heiser Toyota responded

Thank you for the kind words for our service department, Richard! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 03, 2025

Seems a bit unorganized for people checking in vehicles for service but overall ok I guess More

by Chrissy90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Heiser Toyota responded

Thank you for providing this feedback, Chrissy, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 03, 2025

Terrible service pressured into unnecessary parts treated differently when I refused the suggested unnecessary parts!!!!!!!! More

by aldebbishop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vincent Lor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Heiser Toyota responded

Dear Valued Customer, First and foremost, we want to apologize that you felt you were pressured and treated differently at Heiser Toyota's service department. Please understand, this is not what Heiser stands for. We'd love the opportunity to discuss your experience with you further and hopefully, make things right. Please feel free to contact our service manager, Joe Kuckuk at 414-586-7134 and let us know the best way to contact you and we will reach out. Joe Kuckuk Service Manager 414-586-7134 jkuckuk@heiser.com

March 03, 2025

I am happy with this dealership and the servicing department. They always take good care of me. More

by Susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Gong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2025 -

Heiser Toyota responded

Susan, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Heiser Toyota. We look forward to having you as a valued customer for many years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 02, 2025

Communication and service were fantastic. Everyone was so nice, and helped us understand what we were buying. More

by k-y
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorgo Ndina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Heiser Toyota responded

Thanks for sharing your thoughts about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

March 02, 2025

Christine, Jorgo, and Shahat were all very professional, friendly, and easy to communicate with. I was shopping around at other dealers initially and had some bad experiences and salespeople that were not w More

by smooth.tree9124
Recommend Dealer
Yes
Employees Worked With
Jorgo Ndina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Michalowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Heiser Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

March 02, 2025

Service was great. Tommy took care of us we were very happy and will be back. More

by TOMPTAK29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Heiser Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 01, 2025

Heifer Toyota is always very helpful when I come in to look for a vehicle. More

by debfriberg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Heiser Toyota responded

Thank you so much for your excellent review, Deb! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

February 28, 2025

The staff was very nice and pleasant to work with. When there was an a bit of miscommunication, it was cleared up and taken care of in a timely manner. More

by skybelott
Service Price Transparency
Service Time
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Heiser Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Heiser Toyota, we look forward to having you as a valued customer for many years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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