Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Heiser Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
7,564 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
Contact Dealership
View Awards

11301 W Metro Auto Mall

Milwaukee, WI

53224

Directions

By Type

Showing 7,564 reviews

March 26, 2025

I enjoyed the communication that I had with the person that handled my car care. More

by ESCHULFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2025 -

Heiser Toyota responded

Dear Valued Customer, We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit. Joe Kuckuk Service Manager 414-586-7134 jkuckuk@heiser.com

March 26, 2025

There was a clean waiting area with coffee. Also, the employees were helpful and friendly. More

by lisaschultz1215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2025 -

Heiser Toyota responded

Dear Lisa, We are so glad to hear you had a positive experience at Heiser Toyota. Thank you for choosing Heiser Toyota for service! Joe Kuckuk Service Manager 414-586-7134 jkuckuk@heiser.com

March 26, 2025

As I was in for a recall for the replacement of air bag sensors. On the first visit I inquired about the check engine light being on and asked what it would cost for an estimate. As I have a reader at home More

by pgruenwald1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Gong
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2025 -

Heiser Toyota responded

Dear Valued Customer, We are glad that your overall experience was a positive one. We apologize that communication did not meet your expectations. Please, feel free to direct your concerns or questions to our service manager Joe Kuckuk by phone at 414-586-7134 or by email at jkuckuk@heiser.com. Thank you for your business.

March 26, 2025

Kevin was friendly and nice. He know what we need to get done. Help us was fast More

by herla93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Cameron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2025 -

Heiser Toyota responded

Dear Valued Customer, We are so glad Kevin was able to go above and beyond for your service appointment. Thank you for your business! Joe Kuckuk Service Manager 414-586-7134 jkuckuk@heiser.com

March 26, 2025

It was a good experience; the staff was very helpful. I Would certainly return if buying another car. More

by carbuyguy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorgo Ndina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2025 -

Heiser Toyota responded

We are so glad you had a good experience at Heiser Toyota. Congratulations on your new vehicle and thank you for your business!

March 25, 2025

i came in for a oil change and they scraped my sticker of my windshield and i had new tint .. why use a razor on tint ? the sticker peals right off .. so now i have a whole in my new tint and they tried to c More

by bfservice247
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Lowther
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2025 -

Heiser Toyota responded

Dear Valued Customer, Thank you for bringing your concerns to our attention. We're very sorry to hear about this situation happening at Heiser Toyota. We'd like the opportunity to hear about your experience further and hopefully, clear up any issues and regain your trust. Unfortunately, we are unable to find your contact info through your username. If possible, could you please call or email our Service Manager Joe Kuckuk and let him know the best way to contact you, someone will reach out. Joe Kuckuk Service Manager 414-586-7134 jkuckuk@heiser.com

March 25, 2025

Lori is top notch when it comes to customer service at Hieser. She went above and beyond for this customers service. Thank you Lori. More

by lucasdarlene31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Gong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Quincy Lucas for recommending Lori.
Report | Print
Mar 26, 2025 -

Heiser Toyota responded

Dear Valued Customer, Thank you for your positive review. We are so glad Lori was able to provide you with top notch service. Thank you for your business. We look forward to assisting you at your next visit. Joe Kuckuk Service Manager 414-586-7134 jkuckuk@heiser.com

March 25, 2025

Team is goof and explains well. Price was just okay. Initial price was at Lear 1000 high More

by Jonobi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Hicks III
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2025 -

Heiser Toyota responded

Dear Jonobi, We value your feedback. Thank you for your business. Congratulations on your vehicle and happy driving!

March 24, 2025

When you have a appointment you shouldn’t have to wait one hour and 45 minutes for a tire rotation. More

by jamesgreBig Jimgor
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Gong
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2025 -

Heiser Toyota responded

Dear Valued Customer, We are very sorry that you experienced long wait times. At Heiser, we value you customers time and it's clear this was not reflected in your service. Your feedback has been forwarded to management to better our business and employees. Thank you for your business. Joe Kuckuk Service Manager 414-586-7134 jkuckuk@heiser.com

March 24, 2025

Heiser Toyota personnel are friendly, knowledgeable, honest and don't try to sell you more than you need. More

by jjkna50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wemmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorgo N.
Report | Print
Mar 24, 2025 -

Heiser Toyota responded

Dear Valued Customer, We are so glad you had a positive experience at Heiser Toyota! Thank you for your business. We appreciate you!

1
...
23
24
25
...
757