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Heiser Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
7,476 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,476 reviews

May 26, 2023

I am completely unimpressed with the customer service follow-up we have received with a handful of issues after purchase. Responses are not timely. It seems that there are a lot of excuses. Also, in t More

by BEEP1975
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Lorri Aiono-Dimoff
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Phillips
3.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Covert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Christian
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colt Grandstaff
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May 31, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for your business and feedback. Our customers are our highest priority. I have sent your feedback to the appropriate management in an effort to better our business and employees. Please contact our General Manager Jessica Phillips by phone at 414-357-2130 or by email at jphillips@heiser.com so we can better understand what happened during your experience

May 26, 2023

Disappointed. Sales rep try their best to suck up to you just to make the sale then “ghost” you once the sale is final. Don’t expect a phone call back ever. No one More

by CV
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
James Hicks III
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colt Grandstaff
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May 31, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for your business and feedback. Our customers are our highest priority. I have sent your feedback to the appropriate management in an effort to better our business and employees. Please contact our General Manager Jessica Phillips by phone at 414-357-2130 or by email at jphillips@heiser.com so we can better understand what happened during your experience

May 25, 2023

Super helpful. Super thorough. Super knowledgeable. Super communication. Couldn’t be happier with the service and overall experience with Darrin and Heiser Toyota. More

by jjwillman84
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Darrin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 25, 2023

My 2 problems were fixed problems were fixed promptly. I have one more to go. Surprised the vehicle wasn't washed. More

by Kakmgk
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Christian
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2023 -

Kakmgk responded

Almost all employees give it there all. Recently Tom/Kevin in the service dept. did their best. Suprised car wasn't washed.

May 25, 2023

Nice and clean place. The people were very nice talking slow so I can understand. Showing me inside my car he was very good 👍 More

by KTHAO2011
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Hicks III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 25, 2023

They seemed to generally care and listened to the history of the ongoing problem. Peter took good care of me, offered a loaner, which helped a lot, described the warranty on the repair, and provided a free w More

by Dawnk614
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter in Service 5 stars
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May 31, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 24, 2023

I was connected with Darrin when I asked a question on the dealer chat. I gave him my specs and he came up with a solution to get me exactly what I wanted!! I highly recommend working with Darrin for your More

by Jackie
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Darrin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2023 -

Heiser Toyota responded

Jackie, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with Darrin and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 24, 2023

I have never worked with Colton. He was great! He treated my with kindness and respect!! More

by BrmBrm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colton
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May 31, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 24, 2023

Jordan, Chad and Jessica were outstanding. I knew what make, model, year, trim and color that I wanted and they helped drive away in the perfect vehicle. More

by ESLIGHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pat Pomeranz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Covert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maureen Calmes, Colt Grandstaff
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May 31, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 24, 2023

Great service very knowledgeable staff Easy to work with answer all my questions and concerns More

by troy.barth1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Garski
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May 31, 2023 -

Heiser Toyota responded

Troy, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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