Heiser Toyota

Friendly, knowledgeable, helpful service counter personnel who took good care of my service need in a reasonable time. personnel who took good care of my service need in a reasonable time. More

I live a Chicago suburb and recently purchased a 2023 used Toyota Venza from Al Hussain at Heiser Toyota for my wife. I made an offer online pending a final physical inspection of the vehicle. Al and eve used Toyota Venza from Al Hussain at Heiser Toyota for my wife. I made an offer online pending a final physical inspection of the vehicle. Al and everyone at Heiser were very approachable and professional. We worked out all the sales details online and agreed to purchase the vehicle. We then drove the 100 miles to Milwaukee to picked up the vehicle with no issues or problems. This was a very good experience for us. More

Everything was great. The only issue was with the tow to the dealer. I thought it was covered, the tow company said I had to pay up front and I did not get reimbursed for The only issue was with the tow to the dealer. I thought it was covered, the tow company said I had to pay up front and I did not get reimbursed for the tow. Otherwise, we leased 6 or more vehicles from Rodger and Heiser and would not have been back if we felt we were treated unfairly. More

Al was very helpful throughout the car buying process and answered all of my questions thoroughly! answered all of my questions thoroughly! More

Michael was an excellent communicator and respectful service member. He was very thorough with explanations and break down each service plans to me. He made me feel confident and heard being a customer. service member. He was very thorough with explanations and break down each service plans to me. He made me feel confident and heard being a customer. His professionalism and customer service focused is gold. In all the times serviced my car here, this is my first time working with Michael. Michael has been the only one who treated me with dignity and respect considering that I did not know much of cars. Service members like him makes it a great safe space for customers of all kind! Thank you for your kindness, Michael! Please acknowledge his great service! More

Incredibly welcoming and attentive, ensuring every detail of my experience was perfect! The Rav4 that James showed us exceeded our expectations and I especially appreciated his cheerful and trustworthy perso of my experience was perfect! The Rav4 that James showed us exceeded our expectations and I especially appreciated his cheerful and trustworthy personality. This was truly an excellent experience, and I would highly recommend James Hicks to anyone looking to make a car purchase! More

The entire team at Heiser is awesome! This is the second vehicle I’ve purchased from them, and once again, I couldn’t be happier. The entire deal was completed online, making the process This is the second vehicle I’ve purchased from them, and once again, I couldn’t be happier. The entire deal was completed online, making the process incredibly convenient. Jason Larner in Sales was fantastic—professional, helpful, and made everything seamless. Jakub Kania handled all the paperwork efficiently, and I was out the door with my brand-new 2025 Tacoma TRD Pro in less than an hour! The team ensured everything was perfect and the process was beyond smooth. If you're looking for top-notch service and a hassle-free car-buying experience, Heiser is the place to go! Highly recommend! More

I had the pleasure of dealing with Alex. I will highly recommend him for future car purchases. He made the transaction so smooth . Jorgo was incredibly knowledgeable and was thorough through I will highly recommend him for future car purchases. He made the transaction so smooth . Jorgo was incredibly knowledgeable and was thorough through the entire financing process. I cant thank Alex enough for being so incredibly helpful and personable. More

In and out of a simple oil change service appointment as expected. Dealt with Toyota Tom. expected. Dealt with Toyota Tom. More

when I scheduled an appointment they told me the only time they had available was noon upon arriving I found out that all those who were waiting in the lobby of a ovedrcrowded service floor were also tol time they had available was noon upon arriving I found out that all those who were waiting in the lobby of a ovedrcrowded service floor were also told that noon was the only available and the service advisors weren't even at their desks nor could they be bothered. The service advisor I spoke to Mike was rude when I told him the service I wanted done on my car and declined other services he repeatedly tried to sell me additional services or "inform me" what I needed to do with my car after I informed him I was aware of the service shedule. I was told the repair would take about 2.5 hours and I was given a complimentary shuttle home and told that I would get one back. I had to call and ask about the status of my car about 3.5 hours after dropping it off and got the voice mail of service and left a voice mail asking when my car would be done. at about 4 hours I got a voice mail that my car was ready for pickup. I tried calling back and got the service voice mail again and left one asking when they could pick me up. with no response and the dealership closing in about 1.5 hours I called again and asked to be put through to someone else and they said I'll try to find a ride for you and hung up. 45 minutes later I call and the receptionist instead of putting me through to service when I asked claimed that this was the first time I was calling and was being sassy with me askes some questions and said I'll pass this on to the supervisor and hung up. 20 minutes later and the dealership closing soon I got a ride from my neighbor and after leaving I get a call from the shuttle saying they were outside when nobody called me to tell me they were coming and I had been calling them all day just to try to get my car the same day like they promised me. This was absolutely the worst experience I could think of having at dealership I felt as if my car was being stolen don't make promises you can't deliver on and If you shove someone off the phone and tell them you will do something and forget they will not forget that you left them hanging. More