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Heiser Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
7,495 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,495 reviews

November 19, 2022

I was very clear about why I was coming in. Upon checking in the service writer said I didn’t really need to be there. He handled it very well but it was mostly a big waste of my time and gas m More

by mjordan621
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
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Nov 21, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for your valuable feedback! We sincerely apologize. Your feedback has been sent to the appropriate management in an effort to better our business and employees. We greatly appreciate your business and look forward to seeing you again in the future. Thanks and have a great day!

November 19, 2022

Good experience, best dealership in the auto mall area. Alex is also a great salesman as well More

by karasti
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Christian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colt Grandstaff
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Nov 21, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Alex was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

November 19, 2022

It was a very easy process to work with Jorgo and the entire dealership. I would recommend them. They went out of their way to accommodate me. Jim More

by Jimfitts1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jorgo Ndina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Covert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Jorgo was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

November 18, 2022

Jordan did a great job with keeping me informed about my cars order status. He even managed to get me the same car a month earlier. More

by gilbertkasha
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Christian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colt Grandstaff
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Nov 21, 2022 -

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

November 18, 2022

Work completed as required quickly. No issues so far with work. Recommend this dealer to others. More

by FAUSKAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Driebel
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Nov 21, 2022 -

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

November 18, 2022

Left Toyota maintenance book on the front passenger seat, nobody bothered to complete it. Unacceptable. More

by Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vincent Lor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Technician?
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Nov 18, 2022 -

Jack responded

My tires were rotated and balanced. That said, there were scuff marks on all 4 tires when I got the car back. Treat customers cars like you would treat your own.

November 18, 2022

Took 90 minutes for Toyota care service and appointment was early, 830 am. Also, no car wash offered. Received car wash token on previous care service. More

by sksandtjs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for your valuable feedback! We sincerely apologize. Your feedback has been sent to the appropriate management in an effort to better our business and employees. We greatly appreciate your business and look forward to seeing you again in the future. Thanks and have a great day!

November 17, 2022

Service was very good, treated me with respect and really heard what I needed. Appreciate the hard work and keep making people happy. More

by Zuhair752
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Covert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colt Grandstaff
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Nov 17, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 17, 2022

Things went very well so far the sales person in service was very detail about helping me very please with the service. More

by AHOPGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2022 -

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

November 17, 2022

Fast and efficient along with great prices and expertise. Able to answer all questions and deliver excellent service! More

by Maggyjassoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Covert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2022 -

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

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