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Heiser Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
7,591 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,591 reviews

November 11, 2022

Great sales guy! !! No pressure and very knowledgeable. Highly recommend and will use for my next vehicle! More

by MIKEYDILLMAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 10, 2022

Easy to schedule appointments. Friendly and knowledgeable check in people. Fairly low pressure service suggestions. Top notch work. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse Dealba
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Nov 17, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 09, 2022

Aisha was very patient working through the process and answering all the questions. Definitely would recommend her. More

by DAVID.DUSING
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alex Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aisha Fernando
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Nov 09, 2022 -

Heiser Toyota responded

David, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 09, 2022

Everyone was awesome to work with on getting my new car. They were friendly and all very helpful. More

by LAURA.KLECZKA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Christian
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2022 -

Heiser Toyota responded

Laura, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 08, 2022

Experience was amazing good customer service all around a good experience at heiser Toyota thanks More

by ESPINORAFAEL59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Arciszewski
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Nov 09, 2022 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 08, 2022

Al helped me out with purchasing a vehicle today at heiser Toyota and made the process relatively painless. More

by Ragedcan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Al was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

November 08, 2022

My original appointment was for noon and I had to drop off my car early because of an event I was attending and my car was finished before my original time of noon. Excellent service. More

by Bfreese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Arciszewski
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Nov 09, 2022 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 05, 2022

Everyone at the dealership was very friendly and helpful. The communication was timely and productive. More

by mza737
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Larner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2022 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 05, 2022

Very good service, prompt and professional. Customer service good. Problems seems to have been solved. More

by jbadura
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2022 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 05, 2022

Very bad customer service it’s horrible and not professional I didn’t know what I can do because my sunroof licking More

by MOH.ELDEIFI86
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Vincent Lor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Jason Kent by phone at 414-586-7135 or by email at Jason.kent@heiser.com so we can better understand what happened during your experience.

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