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Heiser Toyota

Milwaukee, WI

4.7
8,023 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 8,023 reviews

March 17, 2022

Very friendly and professional. Helped me find the car that I wanted and was able to help me get a great deal I was comfortable with. More

by Michael.j.bass817
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 17, 2022

Great to work with, had everything ready and set to go for me. Would love to work with him again! More

by cottrell.callie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 16, 2022

Not very much approachable after sales is done. …….so no…….. and not very clear about warranty I’m not able to get warranty coverage at other Toyota service centers in my state…. More

by SEEAMAN25
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jordan Christian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2022 -

Heiser Toyota responded

Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Jessica Phillips by email at jphillips@heiser.com so we can better understand what happened during your experience.

March 16, 2022

Great staff and excellent customer service every time. I won’t go anywhere else for my service. More

by ECURILLA23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Pomeranz
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hicks III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorgo Ndina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Larner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ahmed (AJ) Jihad, Shane Albrecht
Mar 16, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 16, 2022

Clean, comfortable waiting room with refreshments available. Service staff was friendly and cost was reasonable. More

by ajl90731
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 16, 2022

Service writer wants to be a salesman for new cars vs taking care of service customers More

by Darryl
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shane Albrecht
Mar 16, 2022 -

Heiser Toyota responded

Darryl, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General manager Jessica Phillips by email at jphillips@heiser.com so we can better understand what happened during your experience.

March 16, 2022

Customer service in the service dept is very good-I wish they were able to take other vehicles or expand to a training program for other dealerships to get their act together. Thank you for the heads of ser More

by LOVEBESERVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Arciszewski
Mar 16, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 15, 2022

Shane was informative and listed the future maintenance schedule for our Highlander. The service time was very swift. More

by Chris Krajniak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cashier, Shane Albrecht
Mar 16, 2022 -

Heiser Toyota responded

Chris, Thank you for your business and 5-star review. Our customers are our highest priority, and I am pleased you had a great service experience with Shane. We look forward to working with you again in the future.

March 15, 2022

They guy who helped me at the back counter in service department was great.He offered me a deal.on oil changes, now I am saving$$$$ More

by ATTMONEY09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Albrecht
Mar 16, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 14, 2022

Gabe and Dan were very nice. They ordered the part right away and fit me in the schedule More

by Agibson0414
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabe and Dan
Mar 14, 2022 -

Agibson0414 responded

Gabe and Dan did great. Glad I can drive my car again.

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