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Heiser Toyota

Milwaukee, WI

4.7
7,475 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,475 reviews

February 06, 2020

Came in searching for a used car and ended up buying a brand new car. Thanks to Alex and the sales manager for making it such a smooth process in getting me a loan I’d never thought I would be able to get More

by kouxiong95
Recommend Dealer
Yes
Employees Worked With
Alex Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2020 -

Heiser Toyota responded

Dear Kou, Thank you for taking the time to leave us a 5-star review! We are so happy to see that you had a great experience with Alex and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Enjoy your new ride!

February 06, 2020

Roger is by far the best salesman EVER! He does what it takes to make his customers happy and the car buying process as smooth as possible. Highly recommend Roger & Heiser Toyota! More

by Tracy H
Recommend Dealer
Yes
Employees Worked With
Roger Droukas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2020 -

Heiser Toyota responded

Dear Tracy, Thank you for taking the time to leave us a 5-star review! We are so happy to see that you had a great experience with Roger and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Enjoy your new ride!

February 05, 2020

So bad customer service this is my biggest mistake to buy car with them the Alex is good guy but all the other people are unprofessional More

by KAMRITPAL603
Recommend Dealer
No
Employees Worked With
Alex Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2020 -

Heiser Toyota responded

Dear Valued Customer, We are very sorry to hear you weren't satisfied with your experience. Can you private message us your contact information so that a manager can call you to learn more about your concerns and how we can improve your experience? Thank you

February 05, 2020

Very clean, organized, the staff is amazing. Bill our sales guy was able to answer all our questions. I am thrilled we got a car here!! More

by ADRIANNE_HAMILTON
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Lawrence
Feb 11, 2020 -

Heiser Toyota responded

Dear Adrianne, Thank you for taking the time to leave us a 5-star review! We are so happy to see that you had a great experience with Bill and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Enjoy your new ride!

February 04, 2020

Toyota Heiser has AMAZING service and the BEST cars and trucks! Everyone there did such a nice job picking out my dream car. Thank you! The entire process was easy, got to look at some options, then test d More

by EMILY36
Recommend Dealer
Yes
Employees Worked With
Pat Pomeranz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Lawrence
Feb 11, 2020 -

Heiser Toyota responded

Dear Emily, Thank you for taking the time to leave us a 5-star review! We are so happy to see that you had a great experience with Bill and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Enjoy your new ride!

February 04, 2020

Good service, good communication about the vehicle's needs. Friendly representative explained everything, the was work completed in a timely fashion. The waiting lobby was comfortable and offered free drinks a More

by STEVEHECKY88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chue Lee, Maureen Calmes
Feb 11, 2020 -

Heiser Toyota responded

Dear Steve, Thank you for the kind words! We are happy to hear that you enjoyed your experience with Heiser and our service department. We greatly appreciate your business and hope to see you again soon. Happy driving!

February 04, 2020

fix Check Engine light Originally they said bring it in at the appointed time: 8:45 a.m. the next day. We asked if we could bring it in the afternoon of the previous day. No More

by RICHARDBOWEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2020 -

Heiser Toyota responded

Dear Richard, Thank you for the kind words! We are happy to hear that you enjoyed your experience with Heiser and our service department. We greatly appreciate your business and hope to see you again soon. Happy driving!

February 04, 2020

Great, knowledgeable dealer. Quite the pleasure to work with. I would recommend Al as your salesman so ask for him when you're looking for a vehicle. He treated my daughter and I with the upmost respect. More

by Gina
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2020 -

Heiser Toyota responded

Dear Gina, Thank you for taking the time to leave us a 5-star review! We are so happy to see that you had a great experience with Al and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Enjoy your new ride!

February 03, 2020

We had a lousy experience at Toyota another dealership and walked into Heiser hoping they would be better. They were—much much better. Very happy. Bought the car. More

by MOSENGA
Recommend Dealer
Yes
Employees Worked With
Jason Larner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2020 -

Heiser Toyota responded

Dear Valued Customer, Thank you for the positive feedback! We are so happy to hear that you enjoyed your time with us. Thank you for choosing Heiser Toyota and we hope to see you again soon. Enjoy your new ride!

February 03, 2020

I cannot express enough how amazing my experience was last week. From the moment we walked in we were treated with respect and a friendly attitude. Al the sales person knew the car was for me as the pr More

by Chloe.repinski
Recommend Dealer
Yes
Employees Worked With
Pat Pomeranz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2020 -

Heiser Toyota responded

Dear Chloe, Thank you for taking the time to leave us a 5-star review! We are so happy to see that you had a great experience with Al and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Enjoy your new ride!

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