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Heiser Toyota

Milwaukee, WI

4.7
8,206 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 8,206 reviews

June 11, 2020

People are friendly, Alfah is accommodating and friendly and so as Gorin from finance.The store is clean and the staff responsible to clean the car also did an excellent job. More

by MEDYJ
Recommend Dealer
Yes
Employees Worked With
Al Hussain
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gorin
Jun 22, 2020 -

Heiser Toyota responded

Dear valued customer, thank you for your feedback! We appreciate your business! Enjoy your new vehicle and have a great day!

June 10, 2020

The salesman was polite and very helpful. Did not pressure. Was very efficient. Provided good service and was willing to negotiate. The purchases vehicle was thoroughly washed and cleaned. More

by Rbakal
Recommend Dealer
Yes
Employees Worked With
Jorgo Ndina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Heiser Toyota responded

Thank you for your business and review! Thank you for choosing Heiser. Enjoy your new ride. Have a great day!

June 10, 2020

Paid over sticker for two cars I bought with cash. Was referred here by a family member who bought 5 cars from them. Do not shop here. They don’t put customer first. And you are a problem if you change yo More

by Shellee Kremer
Recommend Dealer
No
Employees Worked With
Jessica she was overwhelmed and let it show. Customer is always right not this place doesn’t care about that. , Bill Lawrence
Jun 15, 2020 -

Heiser Toyota responded

Dear valued customer, thank you for your review and your business. We strive for a positive experience and we apologize that you did not receive the level of professionalism you deserved. Your concerns are being addressed with the appropriate parties at the dealership. In the meantime, please reach out to our General Manager Pat Pomeranz so he can better understand your experience. You can reach him at ppomeranz@heiser.com or at 414-357-7104. Thank you.

June 10, 2020

Solid service experience The quality of the service center at Heiser Toyota is excellent and always treated very respectfully. They are also very competitive on price, and st More

by DKUENN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Kuckuk
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Arciszewski, Amy Bobber
Jun 22, 2020 -

Heiser Toyota responded

Dear valued customer, thank you for your review! We appreciate your continued business. We are so happy you are a part of the Heiser Family. We will see you in the future! Have a great day.

June 10, 2020

Heiser Toyota is top notch. They answwr all of your questions and will not rush you into buying a vehicle. Alex was my sales rep and this man is on top of his game every question I had he was able to More

by MCDONOJA47
Recommend Dealer
Yes
Employees Worked With
Alex Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Heiser Toyota responded

Thank you for your business! We appreciate your review and Alex appreciates the kind words. Enjoy your new ride. Have a great day!

June 09, 2020

James Hicks was a pleasure to work with. Was very knowledgeable about the cars and stayed late for me to come back and pick up the car I bought earlier in the day. He ensured everything was set to go More

by SKLOPINA
Recommend Dealer
Yes
Employees Worked With
James Hicks III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Heiser Toyota responded

Dear valued customer, thank you! We appreciate you choosing Heiser and we are so happy to have you be a part of our Heiser Family! We hope you are enjoying your new ride! Have a great day.

June 09, 2020

a little disappointed I was disappointed that the person that checked me in didn't know I had the extra protection on my vehicle. I had to tell him. This should be noted o More

by GWENDLAND
Recommend Dealer
Yes
Employees Worked With
not sure who helped me
Jun 22, 2020 -

Heiser Toyota responded

Dear valued customer, thank you for your feedback. We apologize your experience wasn't 100%. We have sent your concerns to the appropriate parties at the dealership. We appreciate your business. Have a great day.

June 09, 2020

Thanks Bill an everyone who helped buying my car a smooth transaction I will telling anybody who asked about getting a new car..I love my car More

by NITABPO
Recommend Dealer
Yes
Employees Worked With
Bill Lawrence
Jun 22, 2020 -

Heiser Toyota responded

Dear valued customer, thank you for your review! We truly appreciate your business and we are so happy you had a great experience. Enjoy your new ride and have a fantastic day!

June 08, 2020

Al was wonderful to work with. He was friendly, informative and really took great care of us. Our new used vehicle needed a couple of minor things done before we took it home and Al made sure that More

by jenovotny
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Heiser Toyota responded

Thank you for your review. We appreciate you working with Heiser! Al also appreciates the kind words. He enjoyed working with you and helping you get the perfect vehicle. Have a fantastic day!

June 08, 2020

Dana at Heiser and the associate that picked up and delivered my vehicle for service were exceptional. The valet service was a huge convenience. I will continue to have Heiser service my vehicles. More

by JGERKHARDT
Recommend Dealer
Yes
Employees Worked With
Dana Schilz
Jun 22, 2020 -

Heiser Toyota responded

Dear valued customer, thank you for choosing Heiser! We are so happy we were able to provide the pick-up and delivery option for your service needs. We look forward to working with you in the future. Have a great day!

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