Heiser Toyota

Buyers Recommended whoever wants to buy a new car should come to this dealership, the prices are good the people are good, most of the people are friendly he Recommended whoever wants to buy a new car should come to this dealership, the prices are good the people are good, most of the people are friendly helpful. More

Awsome Great fast service! I would bring my vehicle here over other local dealerships! The service performed was quick and accurate with in site full inspect Great fast service! I would bring my vehicle here over other local dealerships! The service performed was quick and accurate with in site full inspection. More

Excellent Car Purchase Experience The buying experience was really nice. People greeted us at the door, smiled. No pressure at all, everyone just wanted to help. I set up an appointmen The buying experience was really nice. People greeted us at the door, smiled. No pressure at all, everyone just wanted to help. I set up an appointment with Mitch, and he introduced us Al Hussain. I told Al what other cars we were going to look at after we test drive the toyota, and he was fine with that. He gave us a price that we thought was very fair and then allowed us to go away to look at competing cars. Absolutely no pressure. What I really liked was he spoke to my girlfriend when explaining the car since she would be the primary driver. Very keen on who the car was for, I really liked that a lot. This experience was different from my past experiences at other dealers; the sales people were truly product specialists, answering questions and explaining the technology in the car. I was treated intelligently, Al knew we would pick the car that suited our unique requirements and needs; I didn't feel I was being "sold" to. In the end, the people that work at Heiser are just like normal people, they care and want to do a good job, and they also need to be paid for that just as I am paid for what I do. I was just really happy with the process and everything was easy, at ease, no pressure. I would recommend this dealer to anyone shopping for a car. Very professional. When my family looks for a car, nieces, nephews, brothers, I will send them here. They will be treated fairly. More

okay service The person that setup my appointment didn’t fully explain that it will take 1-2 days for my car to be done, which caused confusion. When I pulled into The person that setup my appointment didn’t fully explain that it will take 1-2 days for my car to be done, which caused confusion. When I pulled into the service garage no one came to help me for about five minutes and I had to walk inside to have someone help me. More

Routine service I received very good care. My wife likes to bring her car here for service also. They explained everything very clearly.l would highly recommend this I received very good care. My wife likes to bring her car here for service also. They explained everything very clearly.l would highly recommend this dealer to my friends. More

Little to no feedback, no follow up I had some basic questions about my brand new hybrid dropping 13 miles per gallon - the texhnition said there were no alerts but they didn’t really an I had some basic questions about my brand new hybrid dropping 13 miles per gallon - the texhnition said there were no alerts but they didn’t really answer my concerns. I’ve never owned a hybrid before and I am concerned about how it is running. When I had a phone survey and reported that - I was given a follow up call and told to speak with roger droukas? I left a voicemail but he never returned my call. The service manager who helped me hadn’t set up his voicemail and I could never catch him. After waiting several days, . I went to Andrew Toyota and they figured it out - called Toyota, and got some specific feedback. More

They were all they promised and then some! I had my Tacoma in for regular service and asked for a couple of additional tasks to be done. They got it done almost before I was home! And their shu I had my Tacoma in for regular service and asked for a couple of additional tasks to be done. They got it done almost before I was home! And their shuttle service is great--very useful and the drivers are very courteous. More

Routine service Heiser Toyota has been our service center for many years. Staff is professional and knowledgeable. They get you in and out in a timely fashion Heiser Toyota has been our service center for many years. Staff is professional and knowledgeable. They get you in and out in a timely fashion More

Very rushed and impersonal This is the 2nd time recently where I have had issues with the service advisor not paying attention to what I was asking. Last week I went in for a This is the 2nd time recently where I have had issues with the service advisor not paying attention to what I was asking. Last week I went in for a recall on airbags. The letter I received (at least 6 times) said free loaners are available. But the advisor brushed that off and said “no we don’t have any”. I also had a letter for a 2nd repair program for the gas filler cover. Last year mine broke and I asked for a quote at that time on fixing it which was around $400 and I did not want to pay that much. So now I got the letter saying repairs were free but the service advisor last week straight out said “you will be charged a diagnostic for looking at it which is only waived if it qualifies”. I did not care for this approach. I pointed out I already was quoted for this and actually at that time no one threatened a diagnostic fee. After the visit she did determine I qualify and that the part was ordered. The other time I had an issue I went in for an oil change and also asked for my emissions test. He told me the emissions would be run and put on my seat. I did not think to ask before leaving but when I logged on that day to renew my plates, it said I needed my emissions. When I called to ask I was told that they probably forgot. This wasted over an hour of my time because I had to take it in ;(elsewhere) for emissions. Also- the call center that calls are routed to now is the most inefficient process. After I get this next repair done I fully intend to have my future service work done elsewhere. More