Heiser Toyota

BUYER'S BEWARE! The actual "buying" experience was awesome. Al was great. However, BUYER BEWARE!! We realized that THREE different sets of lights on the truck didn' The actual "buying" experience was awesome. Al was great. However, BUYER BEWARE!! We realized that THREE different sets of lights on the truck didn't work and the rear defrost didn't work after we drove it off the lot. Also, we were told that the combination to the safe that is located in the console was "in the paperwork in the glove box." They had us drive back so they could look at it and claimed the lighting issue was "bad bulbs". (The lights would work sometimes and not work other times so it is a wiring issue.) They CLAIMED they were going to order new bulbs for 2 of the 3 areas they were out and then contact us. We haven't heard from them in over a month!! I called to inquire about what they were going to do about the bulbs and the rear defrost and am still waiting for a reply. Also, I asked how we could get the combination for the safe and was given no assistance or direction. If you are looking for a vehicle sale that is smooth, go here BUT be sure to check EVERYTHING yourself instead of believing what they write on their sales sheet! IF you are looking for people who care about you after they get over $32,000 for a used vehicle, LOOK ELSEWHERE!! More

Great Experience James Hicks is an excellent sales person. He showed me every option of used trucks as well as a new 2018 truck. There was no pressure to buy either. James Hicks is an excellent sales person. He showed me every option of used trucks as well as a new 2018 truck. There was no pressure to buy either. I chose the new truck and am very pleased 😀 His associates in finance were very helpful and efficient. A great experience!! More

amazing! al Husssain has been “our sales “ person since we bought our new Tacoma in 2004. since then we have either bought or leased 3 camry’s! once again Al al Husssain has been “our sales “ person since we bought our new Tacoma in 2004. since then we have either bought or leased 3 camry’s! once again Al has shown his knowledge. his efforts to make our purchase ir lease affordable Nd exactly what we wanted! he also helped me purchase a used Sentra for my sister! never pushy. always helpful!!! More

Awesome service!!! I went in to get a new key fob for my car. They had the part and were able to get me the new key and have it programmed. The whole process was quick a I went in to get a new key fob for my car. They had the part and were able to get me the new key and have it programmed. The whole process was quick and easy. Very good service center. More

Great Team! We had the pleasure of working with James Hicks and Shahat Mohamed on our recent Toyota purchase. They were both very friendly and extremely helpful w We had the pleasure of working with James Hicks and Shahat Mohamed on our recent Toyota purchase. They were both very friendly and extremely helpful with the entire process. I would definitely recommend them. More

Very nice service Thank you for good service. It was oil change and tire rotation appointment as complimentary service. It was busy day. Love how snacks and drinks prov Thank you for good service. It was oil change and tire rotation appointment as complimentary service. It was busy day. Love how snacks and drinks provide for customers. More

Excellent! Very good service, Bob was super friendly and helpful! And the loaner car was perfect! Dana wasn’t so great, but Bob saved me from her! Very good service, Bob was super friendly and helpful! And the loaner car was perfect! Dana wasn’t so great, but Bob saved me from her! More

Informative and professional The sales person was very informative and professional at all times. There was no pressure to purchase a vehicle and the deal was fair for all partie The sales person was very informative and professional at all times. There was no pressure to purchase a vehicle and the deal was fair for all parties involved. I would definitely recommend friends and family to Heiser Toyota. More

Chu is a very exceptional & excellent worker at heiser Excellent Person is Mr.chu & I only come to heiser because he is there . He is very honest person. Otherwise I haven’t any good experience with any ot Excellent Person is Mr.chu & I only come to heiser because he is there . He is very honest person. Otherwise I haven’t any good experience with any other customer service person at heiser More

Salesman was wonderful I was lucky enough to meet up with a great salesman. He was not pushy and he answered all questions. When it came down to actually signing the docum I was lucky enough to meet up with a great salesman. He was not pushy and he answered all questions. When it came down to actually signing the documents, he went above and beyond to help me. I had rented a car from Enterprise and drove it to the dealership. Enterprise refused to pick up the car so Jason L. at Heiser followed me to Enterprise to drop off the car and he drove me back to Heiser to drive my new car home. Everyone was friendly at the dealership. After purchasing the car, Jason followed up with me and offered many times to answer questions I may have no matter when I had them. He spent 45 to 60 minutes with me going over every detail of the car. Going over what every button did and explained all the computer screens. I would highly recommend this dealership and Jason L. More