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Heiser Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
7,493 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,493 reviews

August 22, 2024

Always a good experience great service department and the dealership is neat and clean. Very friendly staff as well. More

by $2024deer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Dixon, Christopher Graesing
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Aug 22, 2024 -

Heiser Toyota responded

Thanks for sharing about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 22, 2024

Mr. Hicks was a very big help. I highly recommend that you keep him around for all long as he chooses to work there. More

by hrtmnjr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Hicks III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Covert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2024 -

Heiser Toyota responded

We are so glad that we had the opportunity to work with you, and that James and our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

August 21, 2024

Based from my experience, their service is commendable and they really help you along the way. It is my first time getting a car but I don't have any struggle with the process. Thank you much! More

by marcelanelmida04
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roger Droukas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2024 -

Heiser Toyota responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch service experience. We look forward to continuing to serve you in the future! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

August 21, 2024

Friendly. Professional service. Able to ask questions. No pressure to have additional work done if not wanted right away. Clean environment. More

by smanz2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2024 -

Heiser Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tom met your expectations. Thank you for choosing Heiser Toyota, we look forward to having you as a valued customer for many years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 21, 2024

Matt in the service department was very friendly and straightforward. Even when delivering bad news. More

by TOMPOULAKOS
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Foti
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Aug 21, 2024 -

Heiser Toyota responded

Tom, Thanks for sharing about your experience with Heiser Toyota. Matt and our team appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 20, 2024

This is the second vehicle I’ve got there. They are awesome in every aspect. If you’re in the Milwaukee area… check them out!! More

by TODDG66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Dixon
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Aug 21, 2024 -

Heiser Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 20, 2024

Good service, good communication and everything done right. Service completed in the time promised. Comfortable waiting area. More

by Cwebb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2024 -

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your service expectations. Thank you again for choosing Heiser Toyota. We look forward to having you as one of our valued customers for many more years! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 20, 2024

The dealership has always had excellent customer service. The waiting area is clean. Maintenance was performed promptly. More

by Ms Daly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Foti
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Aug 21, 2024 -

Heiser Toyota responded

Ms. Daly, Thank you for the kind words for our service department! We look forward to sharing your compliments with Matt and don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 20, 2024

Had my cabin filter replaced the tech that did it not wipe or wash hands clean got oily finger and palm prints over everything in my glove box More

by bbatinich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Graesing
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Aug 21, 2024 -

Heiser Toyota responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 19, 2024

Service was extremely professional and efficient. Will definitely use Heiser Toyota again for my oil changes. More

by brandonyates9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2024 -

Heiser Toyota responded

Thank you, Brandon, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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