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Heiser Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
7,527 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,527 reviews

June 06, 2024

As soon as I walked in the door a very nice man came up and from that moment everything went very well. That man was Al and he did everything to help me get the vehicle that was good for me. More

by georgiedielen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Heiser Toyota responded

Thank you so much for choosing Heiser Toyota! Please let us know if we can be of any more assistance. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

June 04, 2024

Al and Colt were a huge help in helping me buy my first car. Really appreciated the way they helped me out throughout the process. More

by Francisco Rea
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colt Grandsaff
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Jun 04, 2024 -

Heiser Toyota responded

It's great to hear that Al and Colt were so helpful. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

June 04, 2024

Christine was not pushy but she was helpful and willing to help us and work with our schedule. More

by lbkonwent
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorgo Ndina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Michalowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Millonzi
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Jun 04, 2024 -

Heiser Toyota responded

Thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad Christine was able to help, and we hope to see you again! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

June 04, 2024

The people in the front and are working hard and are cooperative and courteous. But in my eyes an hour and 45 minutes is way too long for an oil change. More

by KGAHAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lori Gong
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2024 -

Heiser Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 04, 2024

Dealership sales staff were very helpful and knowledgeable. We had a very quick and easy experience and love our new Sienna! We will be back in the future!! More

by bmtswim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lorri Aiono-Dimoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Christian
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 04, 2024 -

Heiser Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Congratulations on your new Sienna! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

June 04, 2024

The service I received this week was prompt, effective and without surprises. Very pleased with the service I received. More

by robert.langenohl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Graesing
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Jun 05, 2024 -

Heiser Toyota responded

Robert, Thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad Christopher was able to help, and we hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 03, 2024

I was pleased with the work done and doing the best to keep costs down. More

by gallop1993
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Foti, Christopher Dixon
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Jun 03, 2024 -

Heiser Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 03, 2024

Friendly & efficient, give good explanations re future preventitive service. Very courteous, always able to find appt that works for me More

by Joyce M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Foti
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Jun 03, 2024 -

Heiser Toyota responded

Thank you, Joyce, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can further assist. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 03, 2024

Service front desk employees have a social awkwardness to them. Recommend they just be clear and professional vs trying to be relatable. More

by KEE_YANG92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na.
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Jun 03, 2024 -

Heiser Toyota responded

Thanks for your feedback on your recent visit to our dealership. We look forward to seeing you again. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 03, 2024

Very through Kind Not pushy From the service department to the tech Thank you very mich More

by kstritzel6
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Boyd, Matt Foti
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Jun 03, 2024 -

Heiser Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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