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Heiser Toyota - Service Center

Milwaukee, WI

4.6
4,159 Reviews

4,159 Reviews of Heiser Toyota - Service Center

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July 11, 2025

Did a great job on the battery hold down recall. Very accommodating and very quick. More

by laureenlehnberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Droukas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2025 -

Heiser Toyota responded

Thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

July 10, 2025

The last time I had my oil changed, technician did not secure the drain plug and created a slow leak that absorbed into the engine shield and "eventually" dripped slowly wherever I parked , including spot More

by markmill30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Kuckuk
3.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Lowther
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Porter
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Jenkins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2025 -

Heiser Toyota responded

Dear Mark, Thank you for bringing this to our attention. We apologize that this happened. Your feedback about your oil change appointment has been sent to the appropriate management and someone will reach out. In the meantime, please feel free to contact our service manager Joe Kuckuk about this matter via phone 414-586-7134 or by email at jkuckuk@heiser.com.

July 10, 2025

I love bringing my car in do you guys stay great good care of me and great customer service More

by BARBARAWILLIAM2274
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2025 -

Heiser Toyota responded

Thanks for sharing your thoughts about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

July 10, 2025

Good intentions, but there was a lack of communication. Also, there was poor service outside of Nate. More

by ELIZABETHMMOORE01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathaniel Jenkins
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2025 -

Heiser Toyota responded

Dear Elizabeth, We appreciate you taking the time to give us feedback. Communication is a priority for us, and we’re sorry we didn’t meet that standard here. We'd love the opportunity to hear more about your poor service experience and hopefully, turn things around for you. If possible, please leave us a message with the best way to contact you and someone will reach out. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

July 06, 2025

The service we had was on time and within the price quote. very good experience More

by AKINCW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2025 -

Heiser Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

July 05, 2025

Peter was super attentive and really cares about customer satisfaction. It was a pleasure to work with him, and I will recommend others to Heiser for service More

by Colonel Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2025 -

Heiser Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

July 04, 2025

A step above the rest. Mike kept me up to date during the entire service experience and gave me the comfort that I had my Lexus at the right place for my transmission probl More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Piquette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wemmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaac
Jul 04, 2025 -

Heiser Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

July 02, 2025

Excellent customer service. Informative what was needed for my car Attentive Friendly Honest Courtesy Professional More

by pato612
Recommend Dealer
Yes
Employees Worked With
Michael Wemmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wemmer
Jul 02, 2025 -

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota. We look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 30, 2025

Clean Fair personable helpful. Coffee needs improving. Sincere. Cooperative. Strong team approach to helping customers. More

by jbuntrock8589
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Gong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Cameron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2025 -

Heiser Toyota responded

Thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 30, 2025

Tom was great to work with. Cashier was able to help even though the credit machine was down More

by unyvang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2025 -

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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