Heiser Toyota - Service Center

Good service Gave a good deal on toyota camry. After sale service is awesome. Very good waiting area with free snacks and kids area. Staffs are also very helpful. Gave a good deal on toyota camry. After sale service is awesome. Very good waiting area with free snacks and kids area. Staffs are also very helpful. More

Service visit Like how things are done at Heiser, I know I'll be taken care of and comfortable while my car is being fixed or getting worked on. Like how things are done at Heiser, I know I'll be taken care of and comfortable while my car is being fixed or getting worked on. More

Fast, friendly, efficient I was prepared to wait an hour or so and was in and out in less than 30 minutes. I appreciated the cleanliness of the waiting area and the friendline I was prepared to wait an hour or so and was in and out in less than 30 minutes. I appreciated the cleanliness of the waiting area and the friendliness of the staff. While I was getting my car serviced I went looking for my usual salesman (James)- he was gone for the day, but another salesman(Roger) took my information and forwarded a message. Early the next day James called me back. Excellent follow through! More

Expensive and poor repair of exhaust problem 1st time in for catalytic converter replacement because of warning lights on console. Exhaust slightly louder when returned and the center pipe fell 1st time in for catalytic converter replacement because of warning lights on console. Exhaust slightly louder when returned and the center pipe fell off 16 days later. Center pipe replaced and car returned with LOUD exhaust right from the dealer. Returned and they are now waiting for a replacement pipe for one that rusted thru before the muffler. Nice people to deal with but I think they need to do some training or rethinking of how they troubleshoot exhaust problems. At the least, a LOUD exhaust should raise a red flag that something is not right. I trusted the dealer but will now have over $3,000 in the exhaust system by the time the latest repair is done and would recommend checking with an exhaust(muffler) business first. More

Excellent service Everyone was very friendly and knowledgeable Came in for oil change. That service was performed along with tire rotation and finished well before t Everyone was very friendly and knowledgeable Came in for oil change. That service was performed along with tire rotation and finished well before the time stated. Excellent work More

Super Service I brought my Rav 4 in for it's routine maintenance and was greeted by Chue Lee as soon as I shut off the car. He explained the amount of time it was g I brought my Rav 4 in for it's routine maintenance and was greeted by Chue Lee as soon as I shut off the car. He explained the amount of time it was going to be and it actually took less time than expected. I always have a good experience when I visit Heiser More

Great people and service Great people and service, I would come back for other vehicle needs. Comfortable waiting room with refreshments and tv. Reasonable waiting time and av Great people and service, I would come back for other vehicle needs. Comfortable waiting room with refreshments and tv. Reasonable waiting time and availability of shuttle services. More

Great Service I've been getting oil changes done at Heiser for years and never had a problem. Service team is always welcoming and you have a TV to pass the minutes I've been getting oil changes done at Heiser for years and never had a problem. Service team is always welcoming and you have a TV to pass the minutes away. More

Oil Change and Tire Rotation Just in for oil Change and Tire Rotation. No issues and no problems in and out in about 1 hour. Would recommend service at Heiser Just in for oil Change and Tire Rotation. No issues and no problems in and out in about 1 hour. Would recommend service at Heiser More

Disappointed I have been a loyal Heiser customer and owned Toyota Siennas for over 10 years. During that time, I have had nothing but issues with my automatic doo I have been a loyal Heiser customer and owned Toyota Siennas for over 10 years. During that time, I have had nothing but issues with my automatic doors. In the past, Heiser has been great about working to rectify the problems with my doors. Unfortunately, recent visits have resulted in 'Sorry we cannot create the problem.' The frequency my family experiences the door malfunctions is so regular that my kids beg me not to volunteer to drive the carpool or to take their dad's car if I have to drive their friends. It does not happen every time, but when it gets to the point where we frequently have the problem of the doors won't close, the alarm goes off and we have to spend minutes figuring out how we are going to drive the kids home safely, I bring it in for service. To hear 'we can not fix it because we cannot recreate it' on back-to-back visits is infuriating! While I understand that it is hard to fix something you cannot recreate, I question how hard they are trying. These issues are a well-known Toyota problem, to the point where Toyota has not only issued recalls but also extended the warranty on the hinges. To allow a customer to leave your service center with a van where the doors may not latch changes a customer from a loyal customer referring your dealership to a disgruntled customer that cautions their friends against it. More