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Heiser Toyota - Service Center

Milwaukee, WI

4.6
4,139 Reviews
Call Service Center (414) 357-2100

4,139 Reviews of Heiser Toyota - Service Center

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May 13, 2024

SERVICE DEPARTMENT COULD BE A LITTLE NICER WHEN YOU PULL UP. NO ONE APPROACHES YOU. More

by RASCAFFIDI60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Larner
3.0
This rating includes all reviews, with more weight given to recent reviews.
Darrin Henry
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Lowther
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Heiser Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind contacting us so we can speak directly, we’d love to address your concerns in detail. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 13, 2024

Last Wednesday the service department was short-staffed. I met Tom at the service desk. He was very personable and professional. Afterward, I went and introduced myself to Vincent, the dispatch manager as w More

by susan.butkovic
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Heiser Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Susan, and we are thrilled that you found your experience with us here at Heiser Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 13, 2024

Very easy to work with. Tom was very helpful and answered my questions. Work was done in timely manner. More

by clnemeth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2024 -

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Tom delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 12, 2024

Fair service. Was not willing to go the extra step to figure out the problem I brought the car in for. Numerous times I asked to get an estimate for the dealer to More

by aalmhanley5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher Dixon
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May 13, 2024 -

Heiser Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 12, 2024

Lori was great but new and still learning the computer screens and what to enter. More

by JOHNORIEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Gong
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2024 -

Heiser Toyota responded

Thank you, John, for the kind words for Lori and our service department! We look forward to sharing your compliments with them. Don't hesitate to let us know if we can further assist you. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 11, 2024

They did a Good job and it was quickly done Saved me some money too! More

by lucyford60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Dixon
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May 12, 2024 -

Heiser Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Lucy, and look forward to your next visit. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 09, 2024

They are Friendly, timely, clean, accommodating, outstanding customer service! Willing to go the extra mile! More

by mary53213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2024 -

Heiser Toyota responded

We are very happy to have provided you with such a positive experience, Mary! We sincerely value your business and look forward to your next visit. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 09, 2024

Everyone that I've dealt with in the service department are always very nice and very helpful. More

by deblockett52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorgo Ndina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Dixon
Report | Print
May 09, 2024 -

Heiser Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 09, 2024

Second Toyota care service went smooth. No issues. Oil change was fast and courteous. Would recommended their service. More

by BEE_CHANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2024 -

Heiser Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 09, 2024

Service was quick and easy to deal with. I was also offered a loaner car. More

by Marcuslanter
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Foti
Report | Print
May 10, 2024 -

Heiser Toyota responded

Marcus, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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