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Helms Bros., Inc.

Bayside, NY

4.7
2,261 Reviews
Helms Bros., Inc. - Sales 208-24 Northern Blvd., Bayside, NY 11361 Helms Bros., Inc. - Service 171-10 Station Rd., Flushing, NY 11358 Helms Bros. was founded in 1934 with the idea that, no matter who you are, you deserve to be treated by a luxury car retailer with gratitude, not attitude. While many fads have come and gone, that unique dedication to client satisfaction has lived on at Helms for over six decades. The reason for our longevity? Simple, at Helms Bros. our people make the difference. Our showroom is conveniently located one block east of the Clearview Expressway on Northern Blvd in Bayside, NY. Our service and parts department is located right off of Utopia Parkway in Flushing, just five minutes away from our Showroom. We invite you to experience the friendly sales approach and unmatched service and amenities that has kept Helms' clients coming back generation after generation! We look forward to seeing you in our Dealership.
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208-24 Northern Blvd

Bayside, NY

11361

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Showing 2,261 reviews

September 05, 2018

Disappointing experience Overall not a great experience. Needs better customer service. Slow diagnosis in service center and didn't offer loaners. Expected better customer ser More

by NYCbenz77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andy Lin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2018 -

Helms Bros., Inc. responded

We apologize that your experience at Helms Bros. was anything less than satisfactory. Please contact the dealership at your earliest convenience so that we can discuss this matter further and hopefully resolve the issue. Thank you. 877-699-8519

Sep 07, 2018 -

NYCbenz77 responded

Hello, I called the 877 number provided, but it is a generic hotline and unless you put in an extension, the line hangs up!

Sep 07, 2018 -

Helms Bros., Inc. responded

Our apologies. Here is the extension for the General Manager, Suzanne Cochrane: 2240.

September 04, 2018

Great experience Theo and Greg were great. They listened and overcame any obstacles to complete the deal. I highly recommend this dealer and it’s staff. Thanks aga More

by Jays
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Cadwallader
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2018 -

Helms Bros., Inc. responded

Thank you so much for this wonderful review, and we look forward to seeing you again!

September 03, 2018

Great customer service Excellent customer service from the front desk to management. I went to dealership without an appointment, they were able to accommodate me on the spo More

by Cmari
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Altamura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2018 -

Helms Bros., Inc. responded

Thank you so much for this wonderful review, and we look forward to seeing you again!

September 03, 2018

This was my best experiences that I ever had. This dealership is the best dealer I have visited. The rating should be over the sky. Also, the atención is perfect and you feel welcome once’s you wa More

by NYCFILM5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debbie Chung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2018 -

Helms Bros., Inc. responded

Thank you so much for this wonderful review, and we look forward to seeing you again!

September 03, 2018

GLC BENZ Another great experience working with Mike Nekava on a new lease. I love the car and Mike makes the whole process feel easy! It’s fun learning about More

by JCFSERV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Nekava
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2018 -

Helms Bros., Inc. responded

Thank you so much for this wonderful review, and we look forward to seeing you again!

August 28, 2018

New vehicle lease The staff was very friendly, they did thier best to get me in the vehicle that I wanted and it was all done in one day to meet my schedule. Eric wa More

by EDLOCHANSINGH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric,
Aug 28, 2018 -

Helms Bros., Inc. responded

Thank you so much for his wonderful review, and we look forward to seeing you again!

August 24, 2018

Awesome Mercedes Benz Location!!! Bayside, NY Mercedes Benz is the best to purchase a vehicle from. My wife & I received excellent services from the moment we stepped inside Bayside M More

by VLLYSTRMDAVID
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Fong & Theo
Aug 27, 2018 -

Helms Bros., Inc. responded

Thank you so much for his wonderful review, and we look forward to seeing you again!

August 17, 2018

Mike Altamura What made my experience of buying a new car from Helms Brothers the best experience I’ve ever had is Mike Altamir what made my experience of buying a More

by PAULFISHMANN
Recommend Dealer
Yes
Employees Worked With
Michael Altamura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2018 -

Helms Bros., Inc. responded

Paul - Thank you so much for this wonderful review!

August 16, 2018

One of the best I leased my second Mercedes from HelmsBros. It was again an easy and pleasant experience mainly due again to Michael Altamura. He is one of the most More

by BD2131
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Altamura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2018 -

Helms Bros., Inc. responded

Thank you so much for this wonderful review!

August 15, 2018

Excellient service I strongly recommend Friends and Family to the Nothern Blvd dealership The sales person Mr Altamira was welcomingand polite was able to clearly explai More

by AUDREYGROVENOR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Altamura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2018 -

Helms Bros., Inc. responded

Audrey - Thank you so much for this wonderful review!

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