Helms Bros., Inc.

Helms Bros., Inc. responded

Thank you for your kind words! We're delighted to hear that you had a very good experience and that Greg was especially helpful. Your recommendation means a lot to us. If you need any further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you and your family and friends in the future!

Helms Bros., Inc. responded

Thank you for your kind words! We're delighted to hear that Benny provided you with great assistance during your buying and trading experience. Your recommendation means a lot to us, and we appreciate you spreading the word. If you or anyone you know needs further assistance, Benny and the rest of our team are here to help. Enjoy your new car!

Helms Bros., Inc. responded

Thank you for your review! We're delighted to hear that you had an excellent experience from start to finish and that your car drives better than expected. Enjoy your fantastic new vehicle! We look forward to working with you again in the future. Reach out if you need anything.

Helms Bros., Inc. responded

The client was using one of our loaners while her car service was being performed. The loaner was returned to us with two of the tires blown out due to a pothole. The client was not happy when they were asked to pay for the damaged tires. It was explained to the client that as it would be with any dealership or even a rental company – the person to whom the car is on loan is responsible for the damage done to the vehicle while it is in their possession. We know this to be a normal practice of loaner vehicles, and it was stated in the loaner paperwork that the client signed before taking the vehicle. While we understand that it is distressing to damage any vehicle, especially when it is on loan, the tires still needed to be replaced by the person responsible for the damage.

ANUM.SHEIKH226 responded

This review was posted to address Richard Grein’s unprofessionalism and inability to handle conflict in a professional, respectful and EMPATHETIC manner. As a manager handling customer service, a higher standard of empathy is expected. Nowhere during the conversation OR in this review did I mention that I was not responsible for paying for damages. That is common knowledge that the driver is responsible for paying. Throughout the conversation, I was requesting for a greater discount to be honored due to the dealership’s oversight in failing to inspect the loaner vehicles tire pressure adequately and providing a vehicle with above-average tire pressure. You are putting your customers at risk and your business at legal risk for providing a loaner with a greater tire pressure than recommended. During the conversation, Grein himself even acknowledged the appropriate PSI for a CLA. Irrespective of the loaner situation that this response is fixated on, as a manager, it is Richard Grein’s utmost responsibility to treat a customer with respect and understanding, instead of belittling their concerns and degrading them. Instead of solely fixating on the topic, he should focus on his demeanor and how he handles conflicts with customers. These high-value customers are what provide Helms Bros business and even the slightest bit of disrespect and nonchalance towards a customer can greatly impact business. This response itself proves the negligence of the company and Grein’s inability to empathize with customers. I no longer recommend this dealership to anyone.

Helms Bros., Inc. responded

We're thrilled to hear that you had an outstanding experience with our Service Advisor and team! Providing exceptional service is our priority, and we're delighted that you found it to be a pleasure to do business with us. Your recommendation means a lot to us, and we appreciate your kind words. If you ever need anything else or have any further questions, please don't hesitate to reach out. We're here to assist you in any way we can.

Helms Bros., Inc. responded

Thank you for your kind words about Abdur and our dealership! We're thrilled that your first luxury vehicle purchase was memorable, highlighted by Abdur's detailed knowledge and thoughtfuness. We pride ourselves on our professional environment and high standards. Thanks for choosing us, and welcome to the family!

Helms Bros., Inc. responded

We are very sorry and concerned to hear your sentiment.........would you mind calling the General Manager Suzanne Cochrane at 718-6318181 Ext 2240 to discuss ? She is very interested to understand what we needed to do better. Thank you for the opportunity.

Helms Bros., Inc. responded

It's great to hear that Abdur provided you with a professional and informative experience. Our team values clear communication and customer education. Thank you for your willingness to recommend us to your family and friends based on your excellent experience. We're here to provide the same level of service and care to anyone you refer to us. We look forward to serving you in the future.

Helms Bros., Inc. responded

We're glad to hear that you had a positive experience with our dealership and salesman! Thank you for your recommendation, and we're delighted to have earned your trust. If you or your friends have any further questions or need assistance in the future, please feel free to reach out. We appreciate your support, and we look forward to serving you and your friends again!

Helms Bros., Inc. responded

We're thrilled to hear that you had a wonderful experience at Helms Bros. Mercedes-Benz and that David Kim provided you with excellent assistance throughout your journey. Thank you for your recommendation, and we're honored to have earned your trust. Should you or your friends have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support, and we look forward to welcoming you back to our dealership!