
Helms Bros., Inc.
Bayside, NY
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Excellent experience from start to finish. The car is fantastic and drives better than expected The car is fantastic and drives better than expected More
I am extremely disappointed with the service I received from Rich Grein. As a customer investing over $50,000 in a vehicle provided by Helms Bros, I expected a higher level of professionalism and empathy, from Rich Grein. As a customer investing over $50,000 in a vehicle provided by Helms Bros, I expected a higher level of professionalism and empathy, especially from a manager. Unfortunately, Rich Grein was dismissive of my concerns and questions, providing little to no meaningful assistance. During our interactions, he frequently dodged my questions and failed to offer any satisfactory solutions or understanding regarding my issues with a loaner vehicle. Despite his managerial position and presumed experience in the automotive industry, he demonstrated a lack of basic knowledge on topics such as tire pressure and tire care. It is unfortunate that someone with his apparent lack of empathy and customer service skills holds a managerial position at Mercedes Helms Bros. As a long-time customer, I have come to expect a certain standard of service and respect, which was severely lacking in this instance. Due to Rich Grein's unprofessionalism, I have decided to take my business elsewhere and can no longer recommend Helms Bros to others. More
Outstanding SA and team. Absolute pleasure to do business with. Recommend them to anyone looking for a Mercedes Absolute pleasure to do business with. Recommend them to anyone looking for a Mercedes More
Abdur is the best car salesman I've ever ran across. This was my first luxury vehicle purchase and Abdur made the experience go very smoothly. He knew every detail about the vehicle I wanted to purcha This was my first luxury vehicle purchase and Abdur made the experience go very smoothly. He knew every detail about the vehicle I wanted to purchase. I didn't feel pressured, he wasn't pushy and if I didn't understand something he made sure I understood. He was there every step of the way. As an added touch, without me knowing, he surprised me with a bow on the car. I've always seen this on TV but never had that experience in my life. I will never forget that day. Thanks Abdur, you’re the best!! As for Helms Bros Dealership, very professional setting, cars were very clean and everyone working there were in business attire. This is not the typical dealership, expect the best! More
Will never buy another car from helms Brothers when ll get a new one in 3 years get a new one in 3 years More
I like the dealer because near my house and the salesman is honestly and very knowledgeable l will recommend it to my friends thanks again is honestly and very knowledgeable l will recommend it to my friends thanks again More
I had a wonderful experience with Helms Bros. Mercedes-Benz. Sales Rep. Mr. David Kim helped me to make an educated decision every step of the way. I would recommend this dealership to my frien Mercedes-Benz. Sales Rep. Mr. David Kim helped me to make an educated decision every step of the way. I would recommend this dealership to my friends in the market for a Mercedes-Benz without hesitation. Thank you Hemls Bros. More
We’ve been a client of Michael’s for almost 15 years now. He’s a personable guy who always tries to achieve the best for his clients. It’s always been a pleasure working with Mike He’s a personable guy who always tries to achieve the best for his clients. It’s always been a pleasure working with Mike More