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Henry Brown Buick GMC

Gilbert, AZ

4.7
1,556 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,556 reviews

October 27, 2020

My Fiancè and I have been in the process of getting married and getting a new truck and we happen to come across Henry Brown GMC in Gilbert. The minute my fiancé walked into the building we were treate More

by Chavez 8921
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Gamboa
Oct 27, 2020 -

Henry Brown Buick GMC responded

Chavez, Thank you so much for your kind words regarding working with Blake Brown, Joe, and Christian and for taking the time to leave us this wonderful feedback! Congratulations on your new 2020 Sierra GMC Denali! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 26, 2020

Amazing experience... I traded in 2 vehicles and bought 1 and it all took 2 hours... AMAZING. One of the vehicles I purchased at a different location took 4 hours. More

by benjaminpitts76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Bryant
Oct 26, 2020 -

Henry Brown Buick GMC responded

Thank you so much, Benjamin, for choosing Henry Brown Buick GMC! Congrats on your new purchase, and let us know if we can be of any more assistance! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 24, 2020

We were so pleased to work with this dealership! Dwayne Champion went above and beyond to get us into the truck we wanted and for the best price! We couldn’t be more happy with our purchase and with this d More

by JenicceG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 23, 2020

Great experience at Henry Brown Buick. Their team knew my needs, presented options, and really provided a high level of customer satisfaction. Definitely recommend them. More

by RJMTAX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dewight Byron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cavalliero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2020 -

Henry Brown Buick GMC responded

Hello! It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 21, 2020

I’ve bought 4 cars through Henry Brown and specifically Dewight Byron in 10 years! Beyond satisfied with how we are treated and how they are able to make everything work! More

by HARLANSTONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dewight Byron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2020 -

Henry Brown Buick GMC responded

Thank you for your business and for this review. We're happy to Dewight is always able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 20, 2020

Best car buying ever! What a awesome team from Joel to the finish it was just a pleasure! Hey Joel not listed below! xxx? Lol More

by JEDDRIGGERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dewight Byron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2020 -

Henry Brown Buick GMC responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 18, 2020

Butch was wonderful from start to the completion of my new Buick Encore purchase. He listened to me concerning what I wanted in my new vehicle & what payments I wanted to be at and he made it happen. Hi More

by jenajade
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rickie Bauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cavalliero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2020 -

Henry Brown Buick GMC responded

Jena, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. Congratulations on your new Encore! We will share your comments with Butch and our team, and we look forward to working with you again. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 16, 2020

I inquired about a vehicle on a Tuesday night around 7pm. Within an hour Butch had responded (quickest time any car dealership had responded to me), answered my questions and set up a time for me to come in More

by Terriemueller18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

Henry Brown Buick GMC responded

We are very happy Butch provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Congratulations on your first purchase! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 15, 2020

The service was exceptional. The finance department worked very hard to keep my payment within my range. Second vehicle I have bought from here. Will go back and definitely refer family and friends. More

by TOYARTIE1989
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2020 -

Henry Brown Buick GMC responded

Thanks for your feedback on your recent sales visit to Henry Brown Buick GMC. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 14, 2020

They took great care of me choosing my truck! I worked with Rigo who was very patient with me over the 2 weeks it took me to make a decision. I am very happy with the entire experience at this dealership! More

by JUSTINZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rigo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2020 -

Henry Brown Buick GMC responded

Thank you for choosing Henry Brown Buick GMC, your feedback and rating mean a lot to us. We're glad we were able to help find your ideal truck! We hope to see you again! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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