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Henry Brown Buick GMC

Gilbert, AZ

4.7
1,556 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,556 reviews

October 13, 2020

Do not order a Truck from this dealership. I ordered a Truck from Ben Brown in March 2020 and agreed on pricing. Once the Truck arrived at the old Chevy Dealership Henry Brown had just sold I contacted Be More

by dalenfaa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ben Brown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2020 -

Henry Brown Buick GMC responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please contact us at your earliest convenience.

Oct 26, 2020 -

dalenfaa responded

Call me Ben has my number

October 10, 2020

I used the internet to inquire and I was contacted by Butch who answered questions and help me get the deal set up. We were able to get it set up and after a few service items that were addressed we were More

by skywalker1102
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2020 -

Henry Brown Buick GMC responded

We are very happy to hear that Butch provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 06, 2020

Very pleasant truck buying experience. Great sales and finance department. No pressure to purchase, best truck selection at great prices. Originally went in to buy used but made a better deal on new. More

by rosinup1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2020 -

Henry Brown Buick GMC responded

Hello, Thank you for sharing your experience with us! We're happy to hear it went well working with Dwayne and Joe and hope you enjoy your new vehicle. We truly appreciate your feedback! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 06, 2020

Raul in Service rocks! He's knowledgeable, straightforward and professional. He obviously knows what his job is and does it very well. Thanks, Raul! I'll be returning for service here. More

by babelfish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Bejarano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2020 -

Henry Brown Buick GMC responded

We are very happy to hear that Raul has provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 05, 2020

Persistent salesman who worked to get me the best deal an even deal than I expected Overall pleased with his help in working my deal Helped all along the way. Best experience yet in buying a car was only More

by Michael.timmins
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kris Hubbard
Oct 05, 2020 -

Henry Brown Buick GMC responded

Thank you for your very kind review, Michael. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 05, 2020

Without exception, every single interaction I have had through two vehicle purchases has been outstanding! That includes maintenance services for both vehicles and the finance. More

by 1ACL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Bryant and Shane Terry
Oct 05, 2020 -

Henry Brown Buick GMC responded

Thanks for sharing your thoughts about your experience with Henry Brown Buick GMC. We appreciate your business and hope to see you again soon! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 02, 2020

I bought a car 9/29 and Nick Cavallierro was the one who submitted my finsl financing. He was very curtious and helped me with all my questions. Another review was written about him that was really bad. Thi More

by Caroldon1215
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cavalliero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2020 -

Henry Brown Buick GMC responded

Congratulations on your new vehicle! We are so glad that Nick had the opportunity to work with you, and that he could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 02, 2020

He is a crooked deceitful self-absorbed blood sucker that will RUIN your credit on his greedy behalf. DO NOT BUY FROM HIM! You will regret it. More

by lzbth.will
Recommend Dealer
No
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cavalliero
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2020 -

Henry Brown Buick GMC responded

Providing a positive experience is our top priority, and we would like to learn more so we can look into this issue. If you would be willing to reach out to us directly, we'd love the opportunity to discuss your visit in greater detail and address your concerns.

Oct 29, 2020 -

lzbth.will responded

After many attempts to contact Henry Brown GMC, no returned calls or emails. Please email me- Lachemann@outlook.com. 10/29 still no response via email or call.

October 02, 2020

Ben Brown and his team are fantastic. It’s always a easy process buying a truck from Ben. Also Heidi Burns in service is the best. More

by FJGROE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heidi Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2020 -

Henry Brown Buick GMC responded

Thank you for taking the time to write this review! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new truck! All of us at Henry Brown Buick GMC are glad to have you as a customer. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 01, 2020

Nice people. Good selection. Competitive pricing. Brandon did a good job. All is well. Highly recommend Brown Buick GMC Convenient location right off the highway More

by Derf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Warwick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2020 -

Henry Brown Buick GMC responded

We are very happy to hear that Brandon provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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