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Henry Brown Buick GMC

Gilbert, AZ

4.7
1,556 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,556 reviews

September 28, 2020

Blake is awesome. Genuinely does whatever he can to make you happy. Highly recommend. I’ll come back again for sure! A dealership with high morals is not easy to find like this. More

by DREXEL_16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2020 -

Henry Brown Buick GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Congratulations on your new vehicle! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

September 28, 2020

If I could give this dealer zero stars I would. Never buy a car from Henry Brown. They lie and cheat and do not disclose critical information about the car you are buying. After finding out about the problem More

by mclary315
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rickie Bauman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2020 -

Henry Brown Buick GMC responded

We apologize as this is not the level of customer service we promote at Henry Brown Buick GMC. We would appreciate another opportunity to earn your business and satisfaction. Should you need anything else or wish to discuss this matter further, don't hesitate to contact us.

Jan 05, 2021 -

mclary315 responded

I have contacted you many times. I have also contacted Buick and GM Financial many times. Not sure what you think I have been doing previously if not contacting you since I have quotes from your service manager and Sabrina from Buick. I have contacted everyone I could think of concerning this issue and have been turned away every time. I believe it is time you contacted me concerning this problem. I have contacted Henry Brown and ask for this lemon car to be taken back, I have even said I do not want a refund of the money already paid on this car. I just need this car taken back since it is sitting in my driveway undrivable. There have been 144 days this year in AZ that I have been unable to drive this car because of this problem which is totally unacceptable. If this is not the level of customer service that you promote, why am I still having a problem after all the phone calls, service visits and complaints? It has now 2 1/2 months later and I still have had no responses from the dealer. I am stuck with this piece of crap car that I cannot use for more than half the year. This dealership needs to be shut down. Do not ever buy a car from Henry Brown they will rip you off.

September 19, 2020

Best experience we have had buying a vehicle! We Will definitely be back when it is time to upgrade for my wife’s new car More

by KOVERALL18
Recommend Dealer
Yes
Employees Worked With
Shannon
Sep 21, 2020 -

Henry Brown Buick GMC responded

Thank you for choosing Henry Brown Buick GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

September 18, 2020

The dealership was extremely friendly and clean all my questions were answered I felt like I got a really good deal and I certainly will recommend this dealership to all my family and friends thank you ag More

by JPJ69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2020 -

Henry Brown Buick GMC responded

Thanks for sharing your thoughts about your experience with Ben Brown at Henry Brown Buick GMC. We appreciate your business and hope to see you again soon! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

September 17, 2020

Ben was very professional and efficient. The fellas were good about teaching me the new features on the new truck. They said they would help anytime. More

by SONNYCUMMARD
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2020 -

Henry Brown Buick GMC responded

Sonny, Thank you so much for your wonderful review! We are thrilled that Ben had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

September 17, 2020

This is the third vehicle purchased from Henry Brown Buick GMC. They have a large selection of vehicles compared to the other dealerships. The staff is friendly and courteous which helps make the buyi More

by HRZKAF
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dewight Byron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2020 -

Henry Brown Buick GMC responded

Congratulations on your new vehicle! We are so glad that Eiji, Thomas, and our team had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

September 15, 2020

Working with the people at Henry Brown Buick GMC was a pleasure. They made every effort to treat my wife and I as valued customers. More

by LMASON3
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rickie Bauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kris
Sep 15, 2020 -

Henry Brown Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Henry Brown Buick GMC, we look forward to having you as one of our valued customers for many more years to come! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

September 14, 2020

Always the best experience at this dealership in both sales and service departments! The staff here is always great to deal with and takes care of me! More

by CORYMG05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Meade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2020 -

Henry Brown Buick GMC responded

Cory, We are very happy to hear that Ben, Blake, and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

September 13, 2020

I recently purchased a used Toyota from Henry Brown Buick GMC. The front brake rotors are in bad shape and must be replaced. The dealer should have done that. I will not buy another used vehicle from this de More

by thebrowntrout
Recommend Dealer
No
Employees Worked With
Rickie Bauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2020 -

Henry Brown Buick GMC responded

Hello, We thank you for bringing this to our attention, and we'd like to learn more. Safety is always our top concern. Please reach out to us directly so we can make an appointment with our service department.

September 12, 2020

I called Jose Rodriguez he was on vacation referred me to Ronnie. Ronnie understood our needs and our finances and found the right truck for my son. Great customer service, had two issues and they were bo More

by ROMACHUCA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2020 -

Henry Brown Buick GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback regarding your experience with Ronnie! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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