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Henry Brown Buick GMC

Gilbert, AZ

4.7
1,555 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,555 reviews

September 01, 2020

Ben Brown makes the whole vehicle purchase a breeze. It is truly enjoyable purchasing a vehicle from Ben Brown. A true gentleman of his word and actions. More

by JPANUNSON
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2020 -

Henry Brown Buick GMC responded

Thank you for your business and for this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Congrats on your new car! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 28, 2020

Our experience at Henry Brown was amazing. They understood our needs and went above and beyond to help us into a situation that fits our budget and will help put us in a spot to return in a few yea More

by DANNY DEAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Garrett Reynolds
Aug 28, 2020 -

Henry Brown Buick GMC responded

Danny, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Ben and Garrett here at Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 28, 2020

Ben is fantastic takes care of us every time gets us the best deals and helpful we consider him more family then just Business a pleasure to do business with and I appreciate everything he done to help me g More

by THEPUCKER1981
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2020 -

Henry Brown Buick GMC responded

Thanks for sharing your thoughts about your experience with Ben here at Henry Brown Buick GMC. We appreciate your business and hope to see you again soon! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 27, 2020

Have bought many trucks from Ben & the team at Henry Brown over the years and its always been FANTASTIC service! In and out no hassles! More

by JORDAN_23_85205
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2020 -

Henry Brown Buick GMC responded

Jordan, Congratulations on your new vehicle! We are so glad that Ben and the team had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 27, 2020

Was rushed through the process and found out after the fact the vehicle didn't have options I thought it did. There was no interest in providing good customer service, all they cared about was selling a c More

by CPLASARI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wagner Harrigan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2020 -

Henry Brown Buick GMC responded

We are very sorry that you had a less than satisfying experience. Even though your experience didn't live up to the standards we set for ourselves, we take all feedback very seriously and will use your comments to improve.

August 22, 2020

I had a no pressure and no hassle car buying experience. I would recommend this dealership. Dylan worked very hard to make my deal happen. More

by BOXERMOM21
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Barrett
Aug 22, 2020 -

Henry Brown Buick GMC responded

Here at Henry Brown Buick GMC, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 18, 2020

EVERYBODY WAS GREAT FROM START TO FINISH I WOULD NEVER GO ANY WHERE ROB WAS GREAT CHAMP WAS GREAT ADRIENNE WAS THE BEST! I WILL BE BACK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

by TOM.TICHY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Upchurch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Tracey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2020 -

Henry Brown Buick GMC responded

It's great to hear Tom, that Rob and Adrienne were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 17, 2020

The team at Henry Brown is awesome and one of the best. I have worked with Blake Brown in multiple vehicles and he goes above and beyond to ensure we are happy. Even in the service department, Mike Meade alw More

by TAIT_749
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Meade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cavalliero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2020 -

Henry Brown Buick GMC responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 13, 2020

Thorugh, timely, great value. I purchased a new GMC Sierra 1500 AT4 through Tom Wright. Solid value on my trade, very organized on the transaction, and a superior price on the new More

by tony.manocchio
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2020 -

Henry Brown Buick GMC responded

Thanks for sharing your thoughts about your experience with Henry Brown Buick GMC. We appreciate your business and hope to see you again soon! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 13, 2020

I purchased a new GMC 2500hd in 2009 and purchased my 2nd truck in July 2020. Great to see the same people still working there 11 years later. Henry Brown has great people and hassle free service. More

by JRUIZ15
Recommend Dealer
Yes
Employees Worked With
Joey Muna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2020 -

Henry Brown Buick GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Henry Brown Buick GMC. Enjoy your new vehicle! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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