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Henry Brown Buick GMC
Gilbert, AZ
1,548 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at.
When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available.
Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth.
The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 10:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,548 reviews
January 29, 2018
Buying new vehicle Buying a vehicle is normally a dreaded task. Not so with Dwayne at Henry Brown GMC. Dwayne listened to us and showed us choices and explained options Buying a vehicle is normally a dreaded task. Not so with Dwayne at Henry Brown GMC. Dwayne listened to us and showed us choices and explained options well. It was actually a pleasant experience. More
by Earl
Employees Worked With
January 29, 2018
The truck i've always wanted I recently purchased a new GMC 3500 Sierra for my business. We had the pleasure of working with Dwayne Champion on our sale. Dwayne went the extra mil I recently purchased a new GMC 3500 Sierra for my business. We had the pleasure of working with Dwayne Champion on our sale. Dwayne went the extra mile for us and was thorough and knowledgeable of the trucks he was showing us. We had his undivided attention the whole afternoon and he made our purchase quick and pleasurable. He also went to bat for us and helped us get what we wanted for our trade in and made our deal happen. Soon after our purchase, I discovered the under carriage of the truck picked up some "rust" during its transit from Michigan. Dwayne was our first contact with this issue and he took the ball and ran with it, informing the service dept. mgrs to expedite a service visit to correct the issue quickly. My wife and I both would recommend Mr. Champion as the salesman to go to. Thanks again Dwayne......Scott Lavin I would also like to mention that Marlene in the Finance is worth her weight in gold. A real nice lady More
by Scott Goldfish guy
January 24, 2018
Henry Brown GMC This is the third new vehicle I have purchased from them. I have received great service from them each time. They have very knowledgeable people who t This is the third new vehicle I have purchased from them. I have received great service from them each time. They have very knowledgeable people who treat you right, More
by Larryd
Employees Worked With
January 23, 2018
Best car dealer around One if the best car dealers I have ever had the pleasure of working with! A very genuinely man who doesn't push you to get somthing you dont want. Ver One if the best car dealers I have ever had the pleasure of working with! A very genuinely man who doesn't push you to get somthing you dont want. Very nice would recommend to all my friends and family! More
by Smithukay13
Employees Worked With
January 23, 2018
Great car buying experience by far In all we have worked with Dwayne 3 times. He is a great guy to work with and very personable, listens to what you want and finds it for you! Doesn' In all we have worked with Dwayne 3 times. He is a great guy to work with and very personable, listens to what you want and finds it for you! Doesn't push you into something that you don't want or need. We will continue to recommended him to all our friends and family looking to purchase vehicles. More
by SKWillis
Employees Worked With
January 23, 2018
Good Experience I bought a nearly new car for a really great price. Very happy with it. I recommend Dwayne to others looking to buy a vehicle. I bought a nearly new car for a really great price. Very happy with it. I recommend Dwayne to others looking to buy a vehicle. More
by Nmallas
Employees Worked With
January 13, 2018
Painless Car Buying Experience The buying process was easy, fast, and efficient. There wasn't a lot of wasted time going back and forth haggling on price. Butch made the car buying The buying process was easy, fast, and efficient. There wasn't a lot of wasted time going back and forth haggling on price. Butch made the car buying experience pleasant! More
by 874351titaN
January 12, 2018
Great car purchasing experience! Butch made my experience with Henry Brown much more desirable than what I expected. He was knowledgeable, quick to respond to any questions and found Butch made my experience with Henry Brown much more desirable than what I expected. He was knowledgeable, quick to respond to any questions and found the process very easy. A big thanks to him and finance team! More
by Kim
January 11, 2018
Car purchase I’m not a fan of buying a car, but Butch made my experience so much easier. He also took care of the things I needed done, and kept me informed. I r I’m not a fan of buying a car, but Butch made my experience so much easier. He also took care of the things I needed done, and kept me informed. I really appreciated all he did! More
by Judy
Employees Worked With
December 23, 2017
Great experience! Very quick responses to all my questions. I was treated with courtesy, respect and never felt pressured. I had some very specific requirements and the Very quick responses to all my questions. I was treated with courtesy, respect and never felt pressured. I had some very specific requirements and they found me the perfect truck. The whole process was really pleasant! More
by Knickranch
Employees Worked With
Patrick Wernsing, Amy Hinchey
