Back

Henry Brown Buick GMC

Gilbert, AZ

4.7
1,551 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
Contact Dealership

1550 E Drivers Way

Gilbert, AZ

85297

Directions

By Type

Showing 1,551 reviews

October 27, 2024

Dealing with Blake has always been the best experience. He always makes sure I get the best deal. Henry Brown has been my dealership for over 20 years and I would not go anywhere else More

by DSARFATE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blake Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heidi Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Echols
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2024 -

Henry Brown Buick GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 27, 2024

My salesman Rickie was absolutely great, but the funding and finance experience was terrible. Nothing was explained to me regarding my trade in proceeds and registration refund. I had to call this dealershi More

by GABERTRUIZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rickie Bauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas James
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Henry Brown Buick GMC responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

October 26, 2024

This transaction was not without flaws but Dwight took care of us every step of the way. More

by DANIELLESLEVA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dewight Byron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Muna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wagner Harrigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rigo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2024 -

Henry Brown Buick GMC responded

Thank you so much for your kind words for Dewight, and for taking the time to leave us this wonderful feedback! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 25, 2024

Gabe was awesome to work with. Not pushy, easygoing and upfront and honest with the entire process. Can’t recommend him enough and will be buying all my vehicles from him and Henry More

by cliffbranch88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Evan Echols
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabe Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Henry Brown Buick GMC responded

Thanks for your feedback on your recent visit to Henry Brown Buick GMC. It's great to hear that Gabe was able to assist you and that you had such a positive experience. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 24, 2024

Everyone at Henry Brown GMC was great to work with. DeWight Byron kept us informed of the status of our order throughout the process and made the sale a quick and easy process. Jeff Stone in Finance ma More

by RNMOORE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dewight Byron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heidi Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Stone
Oct 24, 2024 -

Henry Brown Buick GMC responded

It's great to hear that Dewight and the team provided you with excellent customer service! Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 23, 2024

Great experience at Henry/brown gmc! Love my new sierra at4,butch my sales guy was spot on helping me with my purchase! Definitely will be a return customer! More

by IJS2MOON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Henry Brown Buick GMC responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything Butch and our team can assist you with in the future, please let us know. Congratulations on your new Sierra! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 22, 2024

Joey is an excellent sales person. Been going with him and this dealer for year's More

by JVB2317
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Muna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Henry Brown Buick GMC responded

Thank you for taking the time to share your thoughts on working with Joey and our team. We're glad to hear we delivered such a great experience! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 20, 2024

Wagner Harrigan and Brandon Warwick was so Awesome to work with them. Thank you again. More

by J_GRNA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wagner Harrigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Warwick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2024 -

Henry Brown Buick GMC responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 19, 2024

Just wanted to leave a wonderful review for Zac Baca and the team at Henry Brown GMC in Gilbert. Zac was great to work with through the entire process. I sincerely appreciate his professionalism and effo More

by P
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zac Baca
Oct 20, 2024 -

Henry Brown Buick GMC responded

Thank you for taking the time to share your thoughts on working with Zac and our team. We're glad to hear we delivered such a great experience! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 18, 2024

Great and fast service. I have already recommended to others to go and visit if looking for a vehicle More

by SLIPKNOTFAN65
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blake Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2024 -

Henry Brown Buick GMC responded

Thank you so much for choosing Henry Brown Buick GMC! Please let us know if we can be of any more assistance. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

...
20
...