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Henry Brown Buick GMC

Gilbert, AZ

Overview
Employees
Reviews
Vehicles
4.7
1,522 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,522 reviews

August 31, 2024

Thank you Tyler and Henry Brown, I had a great experience. I'm enjoying my truck. More

by XAVIER_X11
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Holtzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2024 -

Henry Brown Buick GMC responded

Thank you, Xavier, for sharing about your experience with Henry Brown Buick GMC. We appreciate your business and hope to see you again soon! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 30, 2024

The whole buying experience was great. The only thing I had a bad experience on was when I came to get the running boards installed. The truck never received a detail cleaning. There we More

by CHELLE157
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2024 -

Henry Brown Buick GMC responded

Thank you for choosing Henry Brown Buick GMC. Your feedback and rating mean a lot to us, and we're sorry to hear that you didn't have a 5-star experience at our dealership. Please don't hesitate to reach out to us directly to discuss this matter in more detail. We appreciate your business and hope you will give us another opportunity to serve you! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 30, 2024

Good dealer I’m happy, But I had a challenge with the seller very bad experience More

by ALLANMILLANMD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2024 -

Henry Brown Buick GMC responded

Thank you for your business and this review. If there is anything we can assist you with in the future, please let us know! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 29, 2024

Everyone was very helpful and willing to go the extra mile to assist me in my vehicle search. More

by joel mendivil
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Baca, Zach
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Aug 29, 2024 -

Henry Brown Buick GMC responded

Thank you, Joel, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 24, 2024

Always a pleasure . You know you’re going to get the best service with Ben Brown. Beautiful selection of vehicles and fair pricing More

by RO2GU
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2024 -

Henry Brown Buick GMC responded

Thank you for your business and this review. We're happy to hear Ben was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 22, 2024

Great guys easy place couldn’t be better thank you very much guys God bless More

by FORDJIM85
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Warwick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2024 -

Henry Brown Buick GMC responded

It's great to hear that we were able to get you exactly what you needed, Jim. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 21, 2024

Great team. Wonderful experience. Made me feel comfortable about my purchase. Will be back again More

by DOCDEAN24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blake Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2024 -

Henry Brown Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 21, 2024

Ben and his team in Fleet did a first class job of taking care of my deal. They were professional, accommodating and very nice. Couldn’t ask for better service. More

by KRHGH
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2024 -

Henry Brown Buick GMC responded

Thank you so much for your excellent review! We are so glad that Ben and our team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 19, 2024

Hands down the best car buying experience I have ever had! Dewight was patient, kind, and took his time to answer all my questions. I couldn't have asked for a better salesperson. He truly is a family ma More

by ALHITCHCOCK32
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dewight Byron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2024 -

Henry Brown Buick GMC responded

It's fantastic to hear that Dewight provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 18, 2024

Most prompt, professional, smooth experience! Him & Joe were so helpful! I am so very thankful! More

by K.L.CONIGLIO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2024 -

Henry Brown Buick GMC responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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