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Henry Brown Buick GMC
Gilbert, AZ
1,520 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at.
When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available.
Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth.
The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 10:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,520 reviews
July 04, 2024
No pressure selling. Trade-in was fair and customer service was excellent. No run around like other dealership. Trade-in was fair and customer service was excellent. No run around like other dealership. More
by MAISHANNON
Verified Customer
June 25, 2024
Thomas James helped me out, had some problems but he sorted everything out and kept his word. I appreciate what you did thanks! sorted everything out and kept his word. I appreciate what you did thanks! More
by BENJAMINTAGG
June 24, 2024
Great experience with Wag, thank you again for the new Yukon we love it so much! Yukon we love it so much! More
by ROBERTSM398
June 22, 2024
Happy with my experience at the dealership. Staff was friendly and wasn’t high pressure. Staff was friendly and wasn’t high pressure. More
by Z.LOPEZ
June 22, 2024
Dwayne (salesperson) and Adrienne (financing) did a great job of getting me thru the process of buying a car. Both were professional, and got it done quickly. The main reason for the 4 stars is the deceptive job of getting me thru the process of buying a car. Both were professional, and got it done quickly. The main reason for the 4 stars is the deceptive pricing that most dealers seem to be doing now. They will list a car for sale at $18,000, then after you agree to buy it, they will say there are add-ons, such as window tinting or security features, that they can't remove. These usually total $1500 to $2000. If they can't be removed, then it should be reflected in the original price! If someone wants them added later, that's on the customer. I find it distasteful. I don't blame the workers, it is a company policy. More
by ROSELANISK
June 22, 2024
Is efficient and professional, new exactly what I was there for and confirmed that my paper work was correct. there for and confirmed that my paper work was correct. More
by DALET460
Employees Worked With
June 20, 2024
I would like to give a big Thank you to Rickie Bauman. He was very kind and most helpful. When my family is ready to purchase another GMC we look forward to working with Henry Brown and Mr. Bauman. Than He was very kind and most helpful. When my family is ready to purchase another GMC we look forward to working with Henry Brown and Mr. Bauman. Thank you Rickie!!! More
by MURPHYM1
June 20, 2024
Don't get me wrong I love my 2024 GMC but I still feel like I got a suckered. Part of it is my fault for not asking more questions and not being more alert. I will not make that mistake again. Very nice t like I got a suckered. Part of it is my fault for not asking more questions and not being more alert. I will not make that mistake again. Very nice trucks though, only 79 more payments to go! More
by JUAN81VAL
Employees Worked With
I don't remember the name
June 19, 2024
Fast and easy service. . This was my first GMC purchase and couldn’t be happier with the Sierra AT4. Very helpful staff. . This was my first GMC purchase and couldn’t be happier with the Sierra AT4. Very helpful staff. More
by Ruben
June 19, 2024
This was some of the best experiences at a car dealership that I have ever had. I told Zach how to win my business and he was able to work with Jeff to get me the truck I wanted at a price I appreciated. Bra that I have ever had. I told Zach how to win my business and he was able to work with Jeff to get me the truck I wanted at a price I appreciated. Brandon was a pleasure working with as well. I will definitely be heading back in the future if I ever need to get a new GMC or Buick. More
by Nate AZ
