Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Henry Brown Buick GMC
Gilbert, AZ
1,553 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at.
When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available.
Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth.
The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 10:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,553 reviews
November 01, 2023
butch was great,listened,polite,,helpful,had suv up front when i arrived,looked out for my needing certain things when i arrived,looked out for my needing certain things More
by JUDYANNE45SCHALK
Verified CustomerEmployees Worked With
November 01, 2023
The best and smoothest new auto purchase ever! I felt that Butch and HB had my best interest as their customer/dealer focus. I got exactly the new vehicle I wanted and am now a died in the wool HB I felt that Butch and HB had my best interest as their customer/dealer focus. I got exactly the new vehicle I wanted and am now a died in the wool HB fan! Jeff Stone in Finance made the paperwork exercise easy to complete as well as thorough. More
by DrP
Employees Worked With
November 01, 2023
Worked with Rigo Ramerez--best car buying experience I've had. Top-notch service from Rogo, then the whole team. had. Top-notch service from Rogo, then the whole team. More
by fwdsunbum
October 31, 2023
James worked exceptionally hard to make this deal work. However I was not impressed with the detailing. However I was not impressed with the detailing. More
by EJBIRT2
October 30, 2023
Our salesman was absolutely amazing . Very friendly and kind. Very respectful and helpful. I’d definitely send friends and family to him . Very friendly and kind. Very respectful and helpful. I’d definitely send friends and family to him . More
by HEIDIC1030
Employees Worked With
October 29, 2023
Good selection, but needs to be organized it is all over the place and you can't tell new from used to fleet. The sales person didn't go over the features of the vehicle after our purchase, that was disappo the place and you can't tell new from used to fleet. The sales person didn't go over the features of the vehicle after our purchase, that was disappointing. Their prices beat all area dealers. More
by RHONDABOB71
Employees Worked With
October 28, 2023
Every vehicle I have boughten from Blake has been the best experience. I never think to ever go to another dealership, I’ve bought over 10 vehicles from them best experience. I never think to ever go to another dealership, I’ve bought over 10 vehicles from them More
by DSARFATE
Employees Worked With
Other Employees :
Christian in aftermarket
October 28, 2023
Don’t appreciate the deception with the price of the vehicle and then when asked about it everyone is trained to talk in monthly payments instead of the initial price of car. And then when i ask why in vehicle and then when asked about it everyone is trained to talk in monthly payments instead of the initial price of car. And then when i ask why initial price is more than was agreed they say “lots of things go into that like tax and registration and doc fee. Nope! Lies! Those are other itemized charges listed in the paperwork. Then they say “we add $1497 to all vehicles”. 2 problems with that, first, it was never discussed or agreed to, and, more importantly, that was not the number that was added, it was more than that! More
by SCOTT.B.MANNING
October 26, 2023
I'm very happy with my recent purchase. 5-stars all around. Adrienne, Ryan, and Rickie were all great to work with. 5-stars all around. Adrienne, Ryan, and Rickie were all great to work with. More
by ADAMG
October 26, 2023
It was not a good experience I felt like I was dealing with a bunch of underhanded car salesman to say it nicely. with a bunch of underhanded car salesman to say it nicely. More
by PAULBUNYANS
