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Henry Brown Buick GMC

Gilbert, AZ

Overview
Employees
Reviews
Vehicles
4.7
1,557 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,557 reviews

July 21, 2023

Rigo was fantastic and helped me out so much to make the right choice. He guided me a better vehicle with a great deal. Finance was wonderful. Overall experience perfect. More

by KKLOVING22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rigo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 21, 2023 -

Henry Brown Buick GMC responded

It's great to hear that Rigo was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 21, 2023

My experience was great. As it always is at Henry brown GMC. Been buying here for years More

by AKEITH3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2023 -

Henry Brown Buick GMC responded

Thanks for your feedback on your recent visit to Henry Brown Buick GMC. It's great to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 21, 2023

Great group to work with always. I've been buying cars from the Brown's for 35 years wouldn't go anywhere else. Sherwin Loar and Ben Brown are simply the best! More

by DARINNIELSON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sherwin Loar
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Jul 24, 2023 -

Henry Brown Buick GMC responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Darin, please let us know. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 21, 2023

It was a very complete experience. Everything went smoothly from entering to leaving with a new truck. More

by TEDASHTON
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blake Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2023 -

Henry Brown Buick GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 20, 2023

They went out of their way to get me into a car I could afford More

by c2bz4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 21, 2023 -

Henry Brown Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Henry Brown Buick GMC, we look forward to having you as one of our valued customers for many more years to come! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 20, 2023

I purchased two trucks in a matter of 15 minutes. I will be buying my future vehicles here. More

by Sr,
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wagner Harrigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 21, 2023 -

Henry Brown Buick GMC responded

It's fantastic to hear that our staff provided you with great customer service while assisting you with your new purchases! We truly appreciate the opportunity to do business with you. Thanks for choosing our dealership! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 20, 2023

They help me an everything I need and it was wonderful working with them thanks you so much … More

by LUNA.ANDRES27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Conor Craig
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Jul 21, 2023 -

Henry Brown Buick GMC responded

Thank you so much, Luna, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 19, 2023

Never received my paperwork, Was told by Dwyane that Eiji would email them to me. Also was told they were working on getting my spare key from previous owner, never heard back from Dwyane. Called him once an More

by acjt4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Thomas James
2.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Champion
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 22, 2023 -

Henry Brown Buick GMC responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

July 19, 2023

Easy to deal with and was in and out. Brandon was great and made things easy. More

by KYLENOLL2366
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brandon Warwick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2023 -

Henry Brown Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Brandon, and we look forward to working with you again. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 19, 2023

Jose Rodriguez was an amazing and friendly salesman. he worked with me to the best of his ability to get me into the truck that I truly wanted... Great experience and top notch customer service! Thank y More

by Costa77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2023 -

Henry Brown Buick GMC responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Enjoy your new truck! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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