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Henry Brown Buick GMC

Gilbert, AZ

Overview
Employees
Reviews
Vehicles
4.7
1,557 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,557 reviews

July 04, 2023

Customer for life. Professional, responsive, committed, and great follow-up. Wagner is an absolute pleasure to do business with. Rare to come across a professional li More

by Heschi
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Thomas James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wagner Harrigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 04, 2023 -

Henry Brown Buick GMC responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything Wagner can assist you with in the future, please let us know. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 04, 2023

Never drove the vechile off the lot. Check engine light came on at PDI and now waiting on parts. On day 12 without the vehicle I already paid for. Oh, by the way, this is the second More

by David P
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wagner Harrigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Church
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Jul 05, 2023 -

Henry Brown Buick GMC responded

David, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Jul 05, 2023 -

David P responded

Thank you! Yes, you can resolve it by fixing my vehicle. We were promised a call today (07/05/2023). We’ll see if it actually happens.

Jul 08, 2023 -

David P responded

HB GMC - Thank you for your correspondence this morning (07/08/23). You keep mentioning to contact your team directly, but who is it that I'm supposed to contact? We did receive communication as promised on 07/07/23 from Mr. Upchurch. In my humble opinion, the main reason we've seen some action this week is because we have been a very squeaky wheel. Update after the 07/07/23 call. The truck is now fixed - Great! Scheduled to be picked up 07/07/23 at 3:30pm. Received a call at about 3PM that while being prepared for delivery, they noticed a very large scratch on the tailgate, which will be required to now be painted. My brand new $90k truck now will have paint touch-up. I was informed there were no issues at PDI, so clearly it has been within the last two weeks in full care of the dealership. At this point, either upper management is unaware or doesn't care about the now combined 40 days our brand new vehicles (Yukon & 1500) have been in service. Truck is supposed to be fixed and delivered next week... #TruckSagaContinues

July 04, 2023

Highly recommend this car dealership over Earnhardt any day. The sales people are super fast and attentive go check it out for yourself More

by SPARKYTOM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dewight Byron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wagner Harrigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cavalliero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 04, 2023 -

Henry Brown Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

June 30, 2023

Easy, fast, and efficient. I had not issues with my purchase from Henry Brown. Thank you! More

by Abarlow
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sherwin Loar
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Jul 03, 2023 -

Henry Brown Buick GMC responded

Thanks for your feedback on your recent visit to Henry Brown Buick GMC. It's great to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

June 29, 2023

Rickie Bauman was excellent! We had some unique requests and he was able to accommodate us with no issues! Eiji Pollard made it easy as well!! Great dealership! More

by DBARELA
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Rickie Bauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 30, 2023 -

Henry Brown Buick GMC responded

Thank you so much for your excellent review! We are so glad that Rickie had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

June 26, 2023

Jose, Jordan and Jeff all did an amazing job! ! They all listened and met the needs that I had. Thank you so much More

by JOEK.ROGERS
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jose Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan and Jeff
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Jun 27, 2023 -

Henry Brown Buick GMC responded

Joe, we are very happy to hear that Jose and our team provided you with such a positive experience during the purchase of your new vehicle! We sincerely value your business and look forward to your next visit. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

June 25, 2023

All stars! Dewight Byron and Eiji Pollard are highly knowledgeable and a complete professionals. They really know cars and are very keen on catering their custo More

by CHAPMAN_LAMAR
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dewight Byron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2023 -

Henry Brown Buick GMC responded

Thank you, LaMar, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Eiji and Dewight, and we look forward to working with you again. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

June 23, 2023

Brandon was great! Very happy with my new Buick and with my experience with everyone More

by MEKINNA.MURPHY
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brandon Warwick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2023 -

Henry Brown Buick GMC responded

Thanks, Mekinna, for sharing your thoughts about your experience with Brandon, here at Henry Brown Buick GMC. We appreciate your business and hope to see you again soon! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

June 22, 2023

Rigo Ramirez went above and beyond to make my experience of purchasing a truck from this dealership a pleasant one. If you’re in the market for a vehicle, go talk to Rigo at Henry Brown GMC! More

by Rongie66
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Rigo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 22, 2023 -

Henry Brown Buick GMC responded

Thank you for taking the time to share your feedback with us and congratulations on your new truck! We work hard to make sure our guests have an exceptional experience. We will share your comments with Rigo and our team, and we look forward to working with you again. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

June 22, 2023

Rigo did a great job helping me order my new 2023 GMC Canyon. Love it. Thanks! More

by elliotwilliams
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Rigo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2023 -

Henry Brown Buick GMC responded

Thank you, Elliot, for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Henry Brown Buick GMC are glad to have you as a customer. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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