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Henry Brown Buick GMC

Gilbert, AZ

Overview
Employees
Reviews
Vehicles
4.7
1,557 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,557 reviews

January 16, 2023

Very friendly. They all work very hard to make sureyou have a pleasant automotive purchase experience More

by LUCY7101
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Muna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blain Richey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2023 -

Henry Brown Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Henry Brown Buick GMC, Lucy, we look forward to having you as one of our valued customers for many more years to come! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 15, 2023

Rigo is great to work with and got my new truck ready in record time. Phil was great with the order process. More

by DOBBS5X
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rigo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Bejarano
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2023 -

Henry Brown Buick GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 12, 2023

excellent customer service, professional, friendly, above and beyond care - thank you for getting me into my GMC More

by AMYONEIL
Recommend Dealer
Yes
Employees Worked With
Thomas James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 12, 2023 -

Henry Brown Buick GMC responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 10, 2023

Jordan and the Henry Brown team were great to work with. They stayed late to close our deal and made the whole process quick and easy! More

by S
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan
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Jan 11, 2023 -

Henry Brown Buick GMC responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 09, 2023

We bought a used 2019 Dodge Ram from Henry Brown in Gilbert. The next day it would not start, we jumped it and had to pay over $400.00 for 2 new batteries. There was not a owners manual, so we have to More

by rachaillie
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Dwayne Champion
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2023 -

Henry Brown Buick GMC responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Feb 03, 2023 -

rachaillie responded

Well, it’s been almost a month, Henri Brown said that they were going to take care of all of this. Nothing yet!

Feb 03, 2023 -

rachaillie responded

My email address is rachaillie@yahoo.com

January 08, 2023

This has been one of the best dealer experiences I've had. Dwayne Champion especially made the entire experience so quick and extremely comfortable. I will absolutely be going through this dealership and More

by Jeremy H
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 08, 2023 -

Henry Brown Buick GMC responded

Thank you so much for your wonderful review! We are thrilled that Dwayne had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 07, 2023

Easy to deal with. Do not understand the KARR SYSTEM . End the discussion with your More

by MPACKER
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 07, 2023 -

Henry Brown Buick GMC responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 07, 2023

Ben brown is fantastic with taking care of his customers. I won’t buy a car anywhere else More

by RLUNDELL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2023 -

Henry Brown Buick GMC responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Ben and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 06, 2023

Blake, Jim, Eric and Cooper were all so helpful and friendly. They all worked hard to find me the car I wanted! More

by DEBRAKOLSON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blake Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 07, 2023 -

Henry Brown Buick GMC responded

Thank you so much for your kind words, Debra, and for taking the time to leave us this wonderful feedback! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 06, 2023

Ben, Mike, & Sherwin have all helped me buy new vehicles in the past and every one of them are amazing to work with! More

by TKAY1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 07, 2023 -

Henry Brown Buick GMC responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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