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Herb Chambers BMW of Boston
Boston, MA
2,497 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,497 reviews
October 03, 2025
I don't particularly care for the process of buying a new car, but Nick Lagas made the process extremely easy and painless. The team who supported him during the sale process and delivery of the car were pro car, but Nick Lagas made the process extremely easy and painless. The team who supported him during the sale process and delivery of the car were professional and friendly. I highly recommend Nick Lagas and his team. More
by Grace
October 03, 2025
I brought my 2024 IX BMW into Herb chambers of Boston on or about February 20, 2025. I had purchased the tire and rim insurance through BMW when I leased my car. I was supposed to get a new rim and two new or about February 20, 2025. I had purchased the tire and rim insurance through BMW when I leased my car. I was supposed to get a new rim and two new tires. My car was returned to me on October one 2025. Close to eight months later. With two new tires, but no new rim. Even though the dealership told me the rim was dangerous to drive with, but the insurance company would not pay for it. I called every month for almost 8 months trying to get an explanation and get my car returned to me. Period I was so dissatisfied with my service at BMW of Boston. I have written to the Attorney General, I have written to BMW financial and BMW nationally. This was the worst service I've had in my 60 years on this earth. If I could give a negative rating to this dealership, I would to add insult too injury. My car was returned to me, filthy not washed. I am so disillusioned with BMW and Herb ChambersBMW of Boston. More
by ptguy2966
October 02, 2025
Julieth was excellent in the service department Very helpful, friendly and professional Stayed in contact with updates regarding the work on my car helpful, friendly and professional Stayed in contact with updates regarding the work on my car More
by Port
Employees Worked With
Julieth
October 02, 2025
Competitive prices, great service and professionalism. They don’t try to push anything, they will show you what needs to be done and you decide what to do next. Higor does a fenomenal job. They don’t try to push anything, they will show you what needs to be done and you decide what to do next. Higor does a fenomenal job. More
by Afigueroabruce
Employees Worked With
October 02, 2025
Excellent service by maintenance team, notably Higor in the service department. We have been taking our BMW to them for 15 years the service department. We have been taking our BMW to them for 15 years More
by jwjolley
Employees Worked With
October 02, 2025
Outstanding customer service. Responsive and thorough. Great communication while your car is in the shop. Responsive and thorough. Great communication while your car is in the shop. More
by Mdeeljcd
Employees Worked With
October 01, 2025
Excellent service from a very knowledgeable sales force. All team members provide first class service. All team members provide first class service. More
by jrpotenza
October 01, 2025
Very knowledgeable , very friendly and very efficient. With all of the choices and the impact of technology - it’s great to work with experienced sales people. With all of the choices and the impact of technology - it’s great to work with experienced sales people. More
by John.kinnealey
September 30, 2025
Took my car to change the brakes. They only did the necessary replacements which saved me tons of money. Good service in more than 4 years that I am a customer. They only did the necessary replacements which saved me tons of money. Good service in more than 4 years that I am a customer. More
by Lily Salehi
September 28, 2025
Both the sales team and finance team were very nice to work with, and responsive to questions. work with, and responsive to questions. More
by Eileen
