Back

Herb Chambers BMW of Boston

Boston, MA

4.8
2,509 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
Contact Dealership

1168 Commonwealth Ave

Boston, MA

02134

Directions

By Type

Showing 2,509 reviews

October 13, 2025

First in line at 7:00 a. m. 2+ hours for a simple oil change. Never coming back here again. Might have to end a friendship of the recommendation of this place. More

by author
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Gibbons
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2025 -

Herb Chambers BMW of Boston responded

Thank you for the review. We sincerely apologize for the long wait you experienced. Your feedback will be addressed with our team so we can work on providing more efficient service moving forward. If you'd like to share anything further, please feel free to contact me directly at your earliest convenience. Respectfully, Melissa Steffy - General Manager - msteffy@herbchambers.com

October 12, 2025

Great service! Went above and beyond! My rep was great and made sure everything was perfect! More

by Sean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samik
Oct 13, 2025 -

Herb Chambers BMW of Boston responded

Sean, we're happy to hear you had a great experience with our team here at Herb Chambers BMW of Boston! Thanks so much for your business - we hope to see you again next time!

October 11, 2025

Hadi was great to work with. He made the entire process easy and was very happy with everything More

by Clancy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hadi Eslami
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2025 -

Herb Chambers BMW of Boston responded

We're happy to hear you had a great experience working with Hadi! Thank you for choosing Herb Chambers BMW of Boston and please don't hesitate to reach out if we can assist you again in the future!

October 10, 2025

James, just wanted to say thanks for the great job you did with the car. Everything went smoothly, and I really appreciate your help and professionalism. More

by zoka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2025 -

Herb Chambers BMW of Boston responded

Hi Zoka, thanks for sharing your experiences of James! We are thrilled to hear you had a 5-star visit here at Herb Chambers BMW of Boston.

October 09, 2025

Excellent service experience…flexible with loaner car…detail work done on car was top notch. More

by scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jurell 5 Stars too
Oct 10, 2025 -

Herb Chambers BMW of Boston responded

Thank you for sharing your experience, Scott! We hope to see you again next time here at Herb Chambers BMW of Boston!

October 09, 2025

Car was fixed quick and they did a good job but the price for everything was very expensive More

by matthewhassard07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirill
Oct 10, 2025 -

Herb Chambers BMW of Boston responded

Matthew, thanks for your feedback. We're glad to hear the repair was quick and well done. Please don't hesitate to reach out if our Herb Chambers BMW of Boston team can assist you again in the future!

October 08, 2025

James is fantastic to work with and really tries to find the right support and solution for his customers. Thank you. More

by Ak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James
Oct 08, 2025 -

Herb Chambers BMW of Boston responded

Ak, we are so pleased to receive your positive review! Thank you for choosing Herb Chambers BMW of Boston and for sharing your appreciation for James! We hope to see you next time!

October 07, 2025

Abdou did everything he can to find me the car I like. He is very responsive and considerate to all my requirements. It was a great car purchase experience. More

by yangfan0815
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abdou Merheb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2025 -

Herb Chambers BMW of Boston responded

We're so glad Abdou could assist you in finding the perfect car! Thank you for choosing Herb Chambers BMW of Boston and for sharing your feedback. Enjoy your new car!

October 07, 2025

Staff are respectful and willing to help you. Even if you do not have an appointment, just call them or talk to them and they’ll help you. More

by Rey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2025 -

Herb Chambers BMW of Boston responded

We are grateful for your kind words! Thank you for choosing Herb Chambers BMW of Boston and for sharing your experience with our team.

October 07, 2025

The sales team was super helpful and understood my needs. Highly recommend, Hadi in particular! More

by gfburkett
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hadi Eslami
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2025 -

Herb Chambers BMW of Boston responded

Thank you for recommending Hadi & the team here at Herb Chambers BMW of Boston! We hope we have the privilege of working with you again in the future!

1
...