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Herb Chambers BMW of Boston

Boston, MA

4.8
2,430 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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1168 Commonwealth Ave

Boston, MA

02134

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Showing 2,430 reviews

October 02, 2021

I had an excellent experience at the BMW dealership where my advisor was Higor . All the work was done very fast and professional. More

by Rachel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2021 -

Herb Chambers BMW of Boston responded

We love hearing from our positive customers, Rachel! See you next time at Herb Chambers BMW of Boston!

October 01, 2021

James made the service experience extraordinary. I didn’t have to think about anything. He informed me of status proactively, explaining things , and represented the dealership with class. Herb Chambers is More

by Massiez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2021 -

Herb Chambers BMW of Boston responded

Thank you so much for this fantastic feedback! James is a truly wonderful asset to our team and we're thrilled to hear that he made your experience a great one. Thanks for visiting us here at Herb Chambers BMW of Boston and please don't hesitate to reach out if there's anything else we can do for you!

October 01, 2021

We loved working with Badis for our X5 purchase. He’s quite knowledgeable about the features and options available on various models. He made the transaction easy for us during an otherwise stressful tim More

by msk368
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Badis Boussetta
Oct 04, 2021 -

Herb Chambers BMW of Boston responded

This is what we love to hear! We're honored that Badis worked hard during your recent transaction, and you left with a new BMW X5! See you next time!

September 30, 2021

Mark keohane is a 12 on a 1-10 scale,extreley nice and very helpful More

by Marshall.spitz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark keohane, Preston Spitz
Oct 01, 2021 -

Herb Chambers BMW of Boston responded

Wow! Thank you so much for your awesome rating and feedback, Marshall! We're so glad to have you as a Herb Chambers BMW of Boston customer!

September 28, 2021

Badis exceeded expectations. This was our first BMW purchase and we were lucky enough to have Badis’ guidance and knowledge. Badis is always responsive and professional and helped us pick our dream BMW More

by Tyler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Badis Boussetta
Sep 29, 2021 -

Herb Chambers BMW of Boston responded

Tyler, Thank you for your kind words and glowing review of Herb Chambers BMW of Boston! We're happy Badis made your first BMW purchase a five-star experience! We appreciate you coming to see us!

September 28, 2021

Kevin is phenomenal and I am so glad that I worked with him to lease my second BMW at the same dealership. Working with Kevin is like working with a friend. He is honest, funny and friendly. I trust him More

by Weng
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Bugbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2021 -

Herb Chambers BMW of Boston responded

Congrats on your new vehicle, Weng! Kevin is a huge asset to our team, and we're so happy that he provided you with an excellent visit! We look forward to seeing you again at Herb Chambers BMW of Boston!

September 28, 2021

Hadi was extremely helpful in getting me into the right BMW. I really appreciate his hard work. He is a pleasure to work with and went above and beyond. More

by S.Wilder
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hadi Eslami
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2021 -

Herb Chambers BMW of Boston responded

Thank you for the great review and congratulations on your new BMW! We're so glad Hadi had the opportunity to assist you with it and we'll be sure to let him know how pleased you are with his service. Your business is greatly appreciated by all of us here at Herb Chambers BMW of Boston and we hope to see you again next time!

September 27, 2021

Terrific experience as always. This is my third BMW and all of them bought through Kevin. Great service and experience. I would highly recommend working with Kevin. More

by Tewing7
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevin Bugbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2021 -

Herb Chambers BMW of Boston responded

We appreciate you taking the time to leave us your review! We're glad Kevin and the Herb Chambers BMW of Boston team made your third BMW purchase so smooth! Thank you for your five-star rating!

September 26, 2021

Great service! Great work!I will decide how long my Great service! Great work! I will decide how long my response is! Who suggested that you should set a minimum! Bad idea! More

by George Bennett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2021 -

Herb Chambers BMW of Boston responded

Thank you for your five-star review, George! We're so glad the Herb Chambers BMW of Boston team took great care of you!

September 24, 2021

I have known Matt for many years, and we service our cars at BMW of Boston. Your family likes Matt’s leadership it’s truly phenomenal, we have not come across many directors who are so helpful and humble. More

by A.C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2021 -

Herb Chambers BMW of Boston responded

We're glad Matt could earn your five-star rating! Your confidence in us makes our day and we look forward to providing continued care like this for years to come! Thank you for being a Herb Chambers BMW of Boston customer!

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