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Herb Chambers BMW of Boston

Boston, MA

4.8
2,400 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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1168 Commonwealth Ave

Boston, MA

02134

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Showing 2,400 reviews

March 15, 2021

Because of the outstanding service and attention to detail, this is our third lease! Katie and the staff take great care of my mother and myself More

by PATRICIA8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed Omar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2021 -

Herb Chambers BMW of Boston responded

PATRICIA8 - Thank you! The return of a previous customer is the ultimate compliment! We are very flattered and we value your loyalty to our team. Thank you for your continued business and please let us know if there is anything we can help you with! - Herb Chambers BMW of Boston team

March 15, 2021

Absolutely a pleasure making a purchase with this dealership! Professional, experienced and hardworking staff. Always took the extra step to make sure their client are happy. An extra THANK YOU to Jo More

by MARTINA_GHOBRIAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed Omar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jasper Abreu, Joe Migdal
Apr 06, 2021 -

Herb Chambers BMW of Boston responded

MARTINA_GHOBRIAL - Thank you for taking the time to share your experience. We're thrilled that you enjoyed working with Joe, he's certainly a wonderful asset to our team. If there's ever anything more that we can assist you with, please don't hesitate to ask! - Herb Chambers BMW of Boston team

March 14, 2021

Worse service ever i bought a warranty for tires and couldn’t even use even with nails in my tire still had to pay 1800 scammers More

by Gabrielmorales239
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jasper Abreu
March 10, 2021

Nick Lagas was Very friendly and helpful . Great service. I will recommend to family and friends. Keep up the great work. Thank you for your help. More

by ALBASHABA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Lagas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Herb Chambers BMW of Boston responded

ALBASHABA - Thank you for taking the time to share your recent experience. We appreciate your feedback and enjoy hearing that you had a great experience at our dealership! Nickis a valued member of our team and we're so happy to read your wonderful recommendation. Please let us know if there is anything we can assist you with in the future! - Herb Chambers BMW of Boston team

March 07, 2021

Matt Krappe went above and beyond to take care of an issue I was having with my 2021 740i, his concern is genuine, he is responsive, professional and a pleasure to work with. More

by LISA_MOULTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jing Lau
Mar 23, 2021 -

Herb Chambers BMW of Boston responded

LISA_MOULTON - Many thanks for this terrific feedback! We're delighted to learn that you enjoyed working with Matt. Please don't hesitate to reach out if we can assist you in the future! - Herb Chambers BMW of Boston team

March 04, 2021

Great place even with Covid restrictions everything happened in a good way. Sheraz from sales part was great and with high level of patience with us to support the decision. I didn't give 5 stars just More

by ricardo.mendes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheraz Sheikh
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 03, 2021

Both Sales and Service teams made this a Great experience. Very happy with my trade in value as well. Thanks for every thing to your team. More

by JPAGES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmed Jabrane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Giovanni Tosti
Mar 18, 2021 -

Herb Chambers BMW of Boston responded

JPAGES - Congratulations on your purchase! We're thrilled to hear that your experience was seamless and easy - that's exactly the kind of service that we strive to offer our customers. Thank you for sharing your kind words, and if there's ever anything else that we may do for you, please don't hesitate to ask! - Herb Chambers BMW of Boston team

March 03, 2021

The costumer service and product are both outstanding. This was my first experience with Herb Chambers am I was very impressed by the professionalism of the salesperson and all other experts. More

by JULIE.WOOD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Samuel Tutton, Giovanni Tosti
Mar 18, 2021 -

Herb Chambers BMW of Boston responded

JULIE.WOOD - Thank you for taking time out of your day to write this review. We appreciate the kind words and are excited to have you as part of the BMW of Boston family! We're so happy to know that our team took such good care of you! Please let us know if there is anything else we can help with! - Herb Chambers BMW of Boston team

March 01, 2021

Great place , very nice group of people working there.I would definitely recommend them in future buying.Also it was pretty quick not in there for a whole day. More

by GRETCHENRENAUD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Lagas
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Giovanni Tosti
Mar 12, 2021 -

Herb Chambers BMW of Boston responded

GRETCHENRENAUD - Thank you for taking time to write this review. We're so happy to read that your car buying experience with our team was such a positive one! We realize that customer service is of the utmost importance in our business, so it's rewarding to hear comments like yours. Thank you for the recommendations and we look forward to serving your automotive needs again! - Herb Chambers BMW of Boston team

March 01, 2021

Herb Chambers BMW & especially Hadi Eslami always go above and beyond to make certain that all aspects of the buying process are reviewed & accounted for, down to all the fine details. It’s the small d More

by Rjferrara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Lande
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hadi Eslami
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Giovanni Tosti
Mar 12, 2021 -

Herb Chambers BMW of Boston responded

Rijferrar - What an outstanding review to read! It is great to know that Hadi and Mark provided you with a first class and welcoming shopping experience. Our primary concern is delivering flawless customer service and we're happy to know that our team provided you with exactly that. Thank you for your kind words and we look forward to serving your automotive needs for many more years to come! - Herb Chambers BMW of Boston team

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