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Herb Chambers BMW of Boston

Boston, MA

4.8
2,399 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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1168 Commonwealth Ave

Boston, MA

02134

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Showing 2,399 reviews

January 18, 2021

I drove an hour out of my way specifically to go to this location to buy my BMW because the experience on my previous purchase with this company was so fabulous. I even asked for the same representative, Sh More

by BECCALAGRASTA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheraz Sheikh
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Giovanni Tosti
Feb 12, 2021 -

Herb Chambers BMW of Boston responded

BECCALAGRASTA - Thank you for this terrific review and for your continued patronage. Our team works extremely hard to keep our customers coming back and it’s a pleasure to hear we've succeeded. We're so glad Sheraz has been able to assist you with your automotive needs. Please feel free to reach out to us with any questions or future auto needs as we are always here to help! - Herb Chambers BMW of Boston team

January 16, 2021

If buying a car is your top ten favorite things in life , then this would be your jam. The experience was pleasant, as in sit here for two hours, and unrushed, as in watching grass grow. Overall, great, co More

by DRYG8888
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abdou Merheb
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Torres
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Giovanni Tosti
January 16, 2021

Sam Tutton was great to work with and I would consider working with him on my next lease when that time comes in the future More

by REDS11JW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Sam Tutton, Giovanni Tosti
Feb 05, 2021 -

Herb Chambers BMW of Boston responded

REDS11JW - Thank you for your review! Your experience is important to us, and it is wonderful to hear that you really enjoyed working with Sam. We value your business and hope to see you again soon! - Herb Chambers BMW of Boston team

January 12, 2021

Choosing this dealership to purchase my BMW was one of the worst decisions I have ever made. The entire process was long and exhausting to say the least. I had little to know communication with my salesma More

by lirjeta klenja
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Abdou Merheb
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 12, 2021

Great experience from A-Z. Custom built cars aren’t this easy to build and drive off with. They did a great job getting the approval as well More

by VIKZ718
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Preston Spitz
Jan 25, 2021 -

Herb Chambers BMW of Boston responded

VIKZ718 - Thank you so much for your feedback on your recent experience with our team. We take pride in providing exceptional customer service and we're so happy we were able to do exactly that. Thank you for your comments and enjoy your new car! - Herb Chambers BMW of Boston team

January 12, 2021

Hadi did explained all the features of my new lease BMW, he was very friendly and nice, I felt comfortable to talk to him. He did an excellent job. More

by MEDMONZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hadi Eslami
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jasper Abreu
Jan 25, 2021 -

Herb Chambers BMW of Boston responded

MEDMONZ - Thank you so much for the wonderful review! Hadi is a valued team member and your feedback is a testament to his commitment to providing exceptional customer service. Thank you again for your business and we hope to serve your automotive needs for many more years to come! - Herb Chambers BMW of Boston team

January 11, 2021

We have had superb service from Kevin Bugbee for many years for 6 BMWs. Always excellent follow up, extremely helpful and professional. Highly recommend working with him! You will be very pleased. More

by Nick549
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Bugbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2021 -

Herb Chambers BMW of Boston responded

Nick549 - Thank you! The return of a previous customer is the ultimate compliment! We are very flattered and we value your loyalty to Kevin and the rest of our team. Thank you for your continued business and please let us know if there is anything we can help you with! - Herb Chambers BMW of Boston team

January 08, 2021

The Herb Chambers BMW dealership is the best! I bought my first BMW 5 years ago and had a fantastic experience then. I decided to go back again when I needed a new vehicle this year. I reached out to Nick wh More

by LIZDOLLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Lagas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2021 -

Herb Chambers BMW of Boston responded

LIZDOLLER - Thank you for this terrific review and for your continued patronage! Our team works extremely hard to keep our customers coming back and it’s a pleasure to hear we've succeeded. We're so glad Nick has been able to assist you with your automotive needs. Please feel free to reach out to us with any questions or future auto needs as we are always here to help! - Herb Chambers BMW of Boston team

January 08, 2021

Customer service from sales to finance to service is top notch. Sales team was very patient with me and showed me every available Countryman, and I bought the one off the showroom floor. Second Countryman f More

by MikeD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katie George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Lopez, Tomasz Szafranski
Jan 14, 2021 -

Herb Chambers BMW of Boston responded

MikeD - Congratulations on your new Countryman! We're thrilled to hear that your experience was seamless and easy - that's exactly the kind of service that we strive to offer our customers. Thank you for sharing your kind words, and if there's ever anything else that we may do for you, please don't hesitate to ask! - Herb Chambers BMW of Boston team

January 08, 2021

Excellent customer service by all involved. I couldn’t be happier with the car and the customer service provided. Thanks to all at Herb Chambers BMW More

by EZRYDAH2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jasper Abreu
Jan 14, 2021 -

Herb Chambers BMW of Boston responded

EZRYDAH2003 - Thank you so much for your feedback on your recent experience with our team!. We take pride in providing exceptional customer service and we're so happy we were able to do exactly that. Thank you for your comments and enjoy your new car! - Herb Chambers BMW of Boston team

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