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Herb Chambers BMW of Boston

Boston, MA

4.8
2,399 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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1168 Commonwealth Ave

Boston, MA

02134

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Showing 2,399 reviews

January 07, 2021

I was helped by Sam Tutton who was fantastic! He made the experience smooth and enjoyable. I'll absolutely be back when it's time to get into a new BMW and have already mentioned your dealership to several d More

by Tyler Weisberger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Giovanni Tosti
Jan 07, 2021 -

Herb Chambers BMW of Boston responded

Tyler Weisberger - What an outstanding review to read! It is great to know that Sam was able to provide you with a hassle-free and welcoming shopping experience. Here at Herb Chambers BMW of Boston, our primary concern is delivering flawless customer service. We're happy to hear that you felt confident about your purchase and your decision to choose us as your dealer. Thank you for your recommendation and we look forward to serving your automotive needs for many more years to come! - Herb Chambers BMW of Boston team

January 06, 2021

Everyone I dealt with was very professional, replied to my emails promptly, worked with me to getting my beautiful new car. The whole process was seemless. Thank you so much!!! I love my new BWM I have More

by GCARDONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed Omar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jing Lau, Tomasz Szafranski, Jasper Abreu
Jan 07, 2021 -

Herb Chambers BMW of Boston responded

GCARDONE - Congratulations on your new BMW! We're thrilled to hear that your experience was seamless and easy - that's exactly the kind of service that we strive to offer our customers. Thank you for sharing your kind words, and if there's ever anything else that we may do for you, please don't hesitate to ask! - Herb Chambers BMW of Boston team

January 05, 2021

Katie George is a trusted and consummate professional. She is honest, helpful and a pleasure to work with. She provides practical feedback and guidance and makes the car buying process less onerous. More

by MONICASINGH.BOSTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Steffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2021 -

Herb Chambers BMW of Boston responded

MONICASINGH.BOSTON - Thank you so much for your kind words and we truly appreciate the opportunity to earn your business! Katie is such an asset to our team and we're so glad you had the opportunity to work with her. Her ability to connect with customers, product knowledge, and friendly personality make her an irreplaceable member of our team. Thank you for your business and we look forward to working with you again! - Herb Chambers BMW of Boston team

January 05, 2021

Hadi provided a pleasant sales experience with no pressure. He was knowledgeable about the subject vehicle and did an excellent job of matching my BMW "build" with cars that the dealer had in invento More

by GMJ247
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hadi Eslami
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Giovanni Tosti
Jan 06, 2021 -

Herb Chambers BMW of Boston responded

GMJ247 - Thank you for providing us with this great feedback! Hadi is wholly devoted to the success of our guests’ experiences and we are so proud to have him on our team. We appreciate all of your kind words and thank you for choosing us for your automotive needs! - Herb Chambers BMW of Boston team

January 02, 2021

Excellent customer service ! Great communication and follow up , ease of administration in returning current vehicle, good pricing on new car, and overall solid team effort More

by KEITHYGORDON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Steffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Bugbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Perry, Giovanni Tosti
Jan 04, 2021 -

Herb Chambers BMW of Boston responded

KEITHYGORDON - Thank you so much for taking the time to give us positive feedback. We make every effort to provide the very best customer service. Hearing from our guests that we have succeeded in this endeavor is always gratifying! We're absolutely thrilled you love your new vehicle We value your business and look forward to serving your automotive needs for many more years to come! - Herb Chambers BMW of Boston team

December 29, 2020

Abdul is a great sales person definitely will recommend, The finance manager Samuel needs to learn how to talk with customers knowing the error was on his behave but other then that great dealer More

by ROBTEIXEIRA5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Steffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abdou Merheb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samuel Desroches
2.0
This rating includes all reviews, with more weight given to recent reviews.
David Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Giovanni Tosti
December 28, 2020

Fabulous, exceptional, unbelievably good service. 5* Customer care! I am a Mercedes lover and I have been driving Mercedes for last 20 years. I have no complains. Mercedes treats its customers very wel More

by rathna.perera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Robinson
Dec 29, 2020 -

Herb Chambers BMW of Boston responded

rathna.perera - Wow, thank you for the wonderful review! We're so glad to know Brett was able to provide you with such a positive experience. We always strive to make our customers feel as comfortable as possible, and it's great to hear we are succeeding! If we can be of further assistance please do not hesitate to reach out! - Herb Chambers BMW of Boston team

December 26, 2020

Awesome. Helped me with my CPO 430 grand coupe. Made the process quick and simple all the way through pick-up. Like working with a friend of the family. More

by DSong
Recommend Dealer
Yes
Employees Worked With
Kevin Bugbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2020 -

Herb Chambers BMW of Boston responded

DSong - Thank you! Your kind words are greatly appreciated. It is so rewarding to know that our team was able to provide you with a pleasant experience. We try to make the process easy, transparent, and fun. Thank you for your business, and please let us know if we can ever assist you in the future! - Herb Chambers BMW of Boston team

December 25, 2020

Hadi was excellent to work with. Would recommend anyone to go to him. He was fast and very professional and takes care of everything I needed. More

by MFERRO04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hadi Eslami
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samuel Desroches
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Giovanni Tosti
Dec 29, 2020 -

Herb Chambers BMW of Boston responded

MFERRO04 - Thank you for taking the time to share your recent experience. We appreciate your feedback and enjoy hearing that you had a great experience at our dealership! Hadi is a valued member of our team and we're so happy to read your wonderful recommendation. Please let us know if there is anything we can assist you with in the future! - Herb Chambers BMW of Boston team

December 24, 2020

The service was reasonably good. My sales person is knowledgeable and works to provide good service. The car selection was also pretty good and comprehensive. More

by BENTONPRODUCTION
Recommend Dealer
Yes
Employees Worked With
Nick Lagas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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