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Herb Chambers BMW of Boston
Boston, MA
2,382 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,382 reviews
December 03, 2020
My experience was entirely with Mark Lande whom I have dealt with multiple times in the past. Mark is always knowledgeable, responsive, helpful and a pleasure to deal with. dealt with multiple times in the past. Mark is always knowledgeable, responsive, helpful and a pleasure to deal with. More
by JCLEARY2
Verified Customer
November 29, 2020
I just ended my second lease with Herb Chambers BMW, and the car was such a joy to ride that I bought it at the end of the second lease period. The unbelievable service department always had my back, no mat the car was such a joy to ride that I bought it at the end of the second lease period. The unbelievable service department always had my back, no matter what was needed . I felt respected and in safe hands during both lease terms which is why I opted to stay. This is, hands down , the best dealership I have ever worked with . Matt Krappe , Service Director, is unparalleled in his customer service excellence and his desire to make you happy with the outcome . There is an old saying," Surround yourself with a trusted insurance person , attorney, physician, and a great auto body shop . This is the place. Give Matt a call..... More
by Wolfkie
Employees Worked With
November 23, 2020
I had great service, all my questions were answered, and I was informed of all aspects of the car, and procedures. My only complaint was having to wait over 1 hour to do the transaction. I was informed of all aspects of the car, and procedures. My only complaint was having to wait over 1 hour to do the transaction. More
by lizzietish
November 23, 2020
Just picked up my BMW X5 last Saturday from Herb Chambers dealership and Kevin was assisting me. Exceptional service from him. He stayed on top of everything. Konrad K. dealership and Kevin was assisting me. Exceptional service from him. He stayed on top of everything. Konrad K. More
by K
Employees Worked With
November 20, 2020
We have purchased a number of BMW's through Kevin Bugbee. He is our choice each time to get us exactly the car we ask for. We have always driven standard transmission, and he has come through for us each tim He is our choice each time to get us exactly the car we ask for. We have always driven standard transmission, and he has come through for us each time. This year we went with an automatic 2020 X3 certified car with low mileage. He takes good care of us to programming the key and radio stations. He attends to each detail so that we are completely satisfied. We recommend Kevin highly to anyone who wants to get exactly what they ask for. Mohammed Omar was very helpful in arranging the financing, title, and out of state registration requirements. They work well together to make the experience less stressful. More
by drjoelc
November 20, 2020
I bought my first Mini in 2013 here at Herb Chambers of Boston and had the best experience ever buying a new car. Friendly, personable, courteous, and caring associates looking out for your needs. Boston and had the best experience ever buying a new car. Friendly, personable, courteous, and caring associates looking out for your needs. More
by MILESCASSINO
November 20, 2020
Amazing service! Exceeded all expectations and I will do business with them again. Thank you Nick and Omar for all your help and hard work! business with them again. Thank you Nick and Omar for all your help and hard work! More
by SAN1077
November 20, 2020
I bought my mini in 2019 and its been an year now, I've been loving it. Everyone at this dealership were very approachable. Samuel Hesketh-Tutton helped me well with my purchase and gave me a smooth experi been loving it. Everyone at this dealership were very approachable. Samuel Hesketh-Tutton helped me well with my purchase and gave me a smooth experience. More
by Sathya
Employees Worked With
Samuel Hesketh-Tutton
November 19, 2020
I've bought a few cars through Herb Chambers but this was my first BMW. Kevin Bugbee was really great to work with. It didn't hurt that I knew what I wanted from the moment I walked through the door, but Kev my first BMW. Kevin Bugbee was really great to work with. It didn't hurt that I knew what I wanted from the moment I walked through the door, but Kevin made the buying experience a pleasure. From the moment I walked through the door to the moment he personally delivered the vehicle, there was not one hiccup in the process. Definitely recommend working with him. More
by Dan G.
Employees Worked With
November 18, 2020
My husband and I had such a great experience shopping for our certified pre-owned X3. Abdou was a great salesperson and was very friendly and professional. It was one of the most seamless car buying transa our certified pre-owned X3. Abdou was a great salesperson and was very friendly and professional. It was one of the most seamless car buying transactions we had. Mohammed in the financing department spent a lot of time reviewing the contract as well as the warranties and other options. We were truly happy with the experience at Herb Chambers and definitely would recommend to any friends and family. More
by skies22
