Herb Chambers BMW of Boston

Lack of Communicatuon Unfortunately, and especially given Herb Chamber’s reasons for entering the car sales business, this dealership lost the customer service lessons al Unfortunately, and especially given Herb Chamber’s reasons for entering the car sales business, this dealership lost the customer service lessons along the way. I brought my car in for an oil change. I returned mid afternoon to check on status. I was told “you should have let us know you needed the car today”. Really? Perhaps you should have asked “Is there a time by which you need the car?” i was told they would drive it over that evening if finished. First thing in the morning i called and was told it was ready. 10 m later i got a call that it was not. I said I needed to leave for NYC for three days. They said it may be ready that day but they had to order a part and to but take the loaner. I said “Please call me when it is done” 6 days later no call. I finally called and the person that answered the phone said “Oh ot was ready the day you left. I didn’t call you because you said you were going on vacation. At the heart of it, it was a comedy of errors which could have been so easily improved by a few PROACTIVE phone calls. Our sales person was amazing. The service hand off team has been a totally different experience. More

Amazing, Professional, Friendly and Knowledgeable team The team was exceptional, extremely helpful, professional and knowledgeable - Ahmed, Giovanni and Omer were the best - if you are looking for a BMW , The team was exceptional, extremely helpful, professional and knowledgeable - Ahmed, Giovanni and Omer were the best - if you are looking for a BMW , this is the place. More

No comparison to Herb Chambers Lexus of Sharon This is the first car I have purchased from this dealership. Prior to doing so I owned various Lexus models purchased from the Herb Chambers dealershi This is the first car I have purchased from this dealership. Prior to doing so I owned various Lexus models purchased from the Herb Chambers dealership in Sharon. Aside from the unbelievable salesperson I had (Ahmed Jabrane) this Boston dealership falls short of the kind of customer service and attention provided in Sharon. More

Pleasant and easy process. From the minute I entered everyone was very pleasant and courteous. People buy from people they like and Adam was pleasant and easy to talk to. From the minute I entered everyone was very pleasant and courteous. People buy from people they like and Adam was pleasant and easy to talk to. More

Impressive! Just bought 2 cars from Ahmed Jabrane and the experience was great and exceptional...so knowledgeable and patience. He has the best attitude that a cu Just bought 2 cars from Ahmed Jabrane and the experience was great and exceptional...so knowledgeable and patience. He has the best attitude that a customer could ever ask for. More

Great Service I always get the best service at this center. Nick Mitrano is the best advisor; he treats my car as if it is his own. Warm and friendly. I always get the best service at this center. Nick Mitrano is the best advisor; he treats my car as if it is his own. Warm and friendly. More

No updates, requested service not done My car was at the dealership for 1 week. I left voicemails for Dan to give me an update, never got a call back, had to call the dealership to get in t My car was at the dealership for 1 week. I left voicemails for Dan to give me an update, never got a call back, had to call the dealership to get in touch with him for updates. Was offered a loaner vehicle 3 days later, after expressing my inconvenience multiple times. Also, I asked them to do two things in the car: 1. To check the tire pressure warning light. 2. To remove a sticker from the driver side front windshield. When I received the car (had to wait 30 mins for them to find my car!!!! Another problem), both the things were not done. The guy who delivered the car was kind enough to fix the tire pressure immediately (only good thing about the whole experience). After, I just drove away as I was getting late for another commitment. More

Struggling to locate YOUR Mini. S Tutton will find it! My wife designed her Mini online. We struggled to find it locally. Made a call to Samuel Hesketh-Tutton at Herb Chambers Mini. Within the day, he l My wife designed her Mini online. We struggled to find it locally. Made a call to Samuel Hesketh-Tutton at Herb Chambers Mini. Within the day, he located the car and made arrangements to have it shipped. We were thrilled with his professionalism and 'will do' attitude. Highly recommend Samuel! More

Excellent care and service This is the second BMW that I've purchased from Herb Chambers BMW of Boston. Kevin Bugbee is a very talented "car guy" and certainly works extremely This is the second BMW that I've purchased from Herb Chambers BMW of Boston. Kevin Bugbee is a very talented "car guy" and certainly works extremely hard to satisfy the customer. That's why I returned and have recommended him and the dealership to my daughter and others. More

Amazing dealership - Highly recommended I bought a BMW 328i xdrive M sports model 2 months ago and it was an absolute pleasure. My salesperson was Ahmed and he was a true gentleman. He kne I bought a BMW 328i xdrive M sports model 2 months ago and it was an absolute pleasure. My salesperson was Ahmed and he was a true gentleman. He knew all the in's and out's of the car and he helped me throughout the entire process. Got my car registered within 2 days. My business manager was Omar and he has gone out of his way to get me the best deal possible in terms of both financing and coverage. Special shout-out to him! Lastly Dan, my service advisor was super quick in analyzing any problems with the car and his team was very efficient in fixing it. He's recommendations were very useful The BMW team is always available to answer questions and provide guidance even after I bought the car. More