Herb Chambers BMW of Boston

Always great service. Every time I need to come in I always get the best service from your Mini service department. The service advisors you have working there are top notc Every time I need to come in I always get the best service from your Mini service department. The service advisors you have working there are top notch and always great to deal with. More

nice and patient Very good service! Fast and professional experience. the people that worked with me was patient and fast. this is best service I have ever had. Very good service! Fast and professional experience. the people that worked with me was patient and fast. this is best service I have ever had. More

Complete lack of customer service at front desk. Service advisors were wonderful, but front desk service was very poor. Service was completed and paid for and then I had to wait an additional 45 min Service advisors were wonderful, but front desk service was very poor. Service was completed and paid for and then I had to wait an additional 45 minutes for my car. Front desk personnel did not tell me there would be a delay nor did they do anything to find the reason of the delay. There were at least 4 other customers waiting that long for their car, with no communication and no one was happy to say the least. Matt finally went and got my car. More

Terrific Experience I bought my first MINI about 6 months ago. From start to finish, the whole experience was terrific at Herb Chambers Boston. When I arrived for my ap I bought my first MINI about 6 months ago. From start to finish, the whole experience was terrific at Herb Chambers Boston. When I arrived for my appointment, I met Sam Tutton. He listened to what I was looking for, educated me on the various models, and then worked with me to find something that would delight me. Mission accomplished, Sam! No pressure; just an overall fun experience. Thank you, Sam. I LOVE my MINI. P.S. Yes, I WILL be back for my first oil change. More

Sam Tutton Wonderful to work with Sam ... and quite easy to complete the transaction. It was a real pleasure to work with him and the entire team. Wonderful to work with Sam ... and quite easy to complete the transaction. It was a real pleasure to work with him and the entire team. More

Helpful and positive experience I bought a Mini and dealt with Samuel Hesketh-Tutton. Sam was extremely helpful and made buying a car an enjoyable experience. I would recommend wor I bought a Mini and dealt with Samuel Hesketh-Tutton. Sam was extremely helpful and made buying a car an enjoyable experience. I would recommend working with Herb Chambers and Sam when considering a car purchase. More

2nd Mini Cooper Samuel Hesketh-Tutton is my go to sales person for my last two Mini Cooper purchases. Super friendly and makes buying a car an effortless process! Samuel Hesketh-Tutton is my go to sales person for my last two Mini Cooper purchases. Super friendly and makes buying a car an effortless process! More

4 Visits /Virtually new car purchased there/Still not fixed I leased a new 700 series sedan for 3 years and purchased it last year. I have brought it in 4 times as the engine light keeps going on and the car st I leased a new 700 series sedan for 3 years and purchased it last year. I have brought it in 4 times as the engine light keeps going on and the car stutters. Still no resolution. Aggravated. This is a luxary car and I have my doubts this will ever be fixed. I think I got a LEMON.. The service dept Higor Teixeira and James Gibbons are great and are helpful.. The mechanics need to fix this car...... More

Perfect We worked with Samuel Hesketh-Tutton. He was very helpful, friendly and funny! We could ask him everything anytime. Via email he answered quickly! I w We worked with Samuel Hesketh-Tutton. He was very helpful, friendly and funny! We could ask him everything anytime. Via email he answered quickly! I would give him as many stars as possible! More

Best Staff ever!!! Herb Chambers is #1. Best customer service ever. I recently took my car for repairs the only problem I have is the very next day the light went on w Herb Chambers is #1. Best customer service ever. I recently took my car for repairs the only problem I have is the very next day the light went on which said add coolant. I figured it might have been checked out when it was there. For the light to appear, I felt might have been an oversite. If I have a leak then I would expect it would be covered under my warranty when you had my car. Knowing how Herb Chambers operates, I feel fully confident that if it is something more severe other than adding fluid you would take care of it and cover it. Your dealership is the best and Nick Mitrano is awesome!! More