Herb Chambers BMW of Boston

Had a terrible experience My service advisor didn’t return my calls and never notified me my car was ready. It took 4 days for routine maintenance, and they never detailed my My service advisor didn’t return my calls and never notified me my car was ready. It took 4 days for routine maintenance, and they never detailed my car, which I had requested. They overcharged my credit card and I can’t get anyone to talk to me about it. More

Thank you Had a great experience with my salesman Jing, he was very professional and helpful... never felt pushed like other sales-mans. He was very patient and Had a great experience with my salesman Jing, he was very professional and helpful... never felt pushed like other sales-mans. He was very patient and helped me find the right car that I was looking for. Giovanni and Omar was very helpful as well and helped make the experience from start to finish wonderful. Thanks again guys! More

Purchase of new car Very unsatisfactory interaction through out the whole sales process, No follow up, slow and sometime no response to e-mail. Sold the car we had ordere Very unsatisfactory interaction through out the whole sales process, No follow up, slow and sometime no response to e-mail. Sold the car we had ordered. Spent 3 hours in the store sorting it all out. Incredible slow process, even though car and price has already been agreed prior to entering the store. Promised all season tires but the car was mounted with summer tires, when reaching out, no answer. More

Great Salesman! Ahmed Jabrane was fantastic! I was referred to Ahmed by a friend and I will refer my friends and family to him as well. I'm sure I will have a long Ahmed Jabrane was fantastic! I was referred to Ahmed by a friend and I will refer my friends and family to him as well. I'm sure I will have a long relationship with Ahmed and Herb Chambers. More

Rude to my wife (and disorganized) You recently asked us to bring the car in for a pre-lease return inspection. My wife confirmed with Stephanie on 7/23 that she could bring the car in You recently asked us to bring the car in for a pre-lease return inspection. My wife confirmed with Stephanie on 7/23 that she could bring the car in on 7/23 for inspection. It was raining. When she brought it in, she was left standing in the rain waiting for someone to help her for 15 minutes. Then she waited for 40 minutes to be helped. When she was finally helped, the guy who helped her said he couldn't inspect it wet and said "please don't make me go dry it off." She also said that he was annoyed that she didn't know the end of the lease date. Excuse me? This is absurd. You should have dried the car off, inspected it, and looked up the lease date. You know what it is. My wife summarized the experience by saying that her time at your dealership was worse than the RMV. But wait. There's more. My wife then brought the car in for service on 8/29. It took 25 minutes for them to bring the car up and when my wife approached the service advisor, he didn't remember who she was and said it was because "five other angry wives had come in today." Most women love being told they are angry when they're not. My wife is no exception. They didn't wash the car and never did manage to do the pre-lease inspection. My lease is up in a month and because of this experience we're leaning toward an Audi. Love your vehicles, but this dealer experience has been beyond bad. More

Great Super proactive with recommendations on things to address. Quality service and immaculate wash and vacuum was a nice suprise. I highly recommend Her Super proactive with recommendations on things to address. Quality service and immaculate wash and vacuum was a nice suprise. I highly recommend Herb Chambers for all your service needs More

Great Experience at BMW Though neither of us owned a BMW previously, the experience we had with this dealership exceeded the other brands we looked at and made the decision e Though neither of us owned a BMW previously, the experience we had with this dealership exceeded the other brands we looked at and made the decision easy. Sheraz helped us identify and track down the car that suited us best, down to the right colors and features. The customer service went beyond our expectations, from browsing and test-driving to financing. We're very happy with our selection and would recommend this location to anyone considering BMW — whether you know exactly what you need or are hoping to find a bit of guidance. More

Mini Service AWESOME as always! Mark and Matt in service were amazing again, guiding the process through step by step to get me on the road again quickly and reliably! No one bett Mark and Matt in service were amazing again, guiding the process through step by step to get me on the road again quickly and reliably! No one better than Herb Chambers Mini BOSTON! More

GREAT service reps! The service reps are great; pleasant, knowledgeable, responsive, thorough. The facility is efficient and easy to negotiate. I am just always distres The service reps are great; pleasant, knowledgeable, responsive, thorough. The facility is efficient and easy to negotiate. I am just always distressed how much it costs to have my mini serviced here. I worked with Matt but forget his last name. He and his colleague with whom I have worked previously are consistently excellent. More

Intake was good picking up was horrible I brought my car to the dealership for a dashboard notice to check brakes. Drop off was smooth. I got an email later that car was done and what time w I brought my car to the dealership for a dashboard notice to check brakes. Drop off was smooth. I got an email later that car was done and what time was I coming back for pickup so that car would be ready for me. When I returned My car was not there and ready and i was treated rudely, They called for the car to be brought down. I waited for 15 minutes and decided to go outside. My car was sitting outside unlocked and with the key sitting on the console. They just dropped my car outside and no one told me it was there. Good that the service was done well but really crummy customer service and I will never buy from Herb Chambers again. More